Retail Sales Associate - Moorpark, United States - The UPS Store

The UPS Store
The UPS Store
Verified Company
Moorpark, United States

1 week ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Part time
Description

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, Notarizing Documents, Livescan Fingerprintng, fax machines, binding equipment, laminating machines, and point-of-sale devices.

The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.


RESPONSIBILITIES

  • Notary Public and Livescan operator (we will provide training and education)
  • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
  • Takes ownership of the customer's shipping needs and offers viable solutions
  • Delivers outstanding customer service to walkin customers and telephone inquiries
  • Continuously practices good listening skills with customers, UPS Store team members, and leadership
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Packages shipments for safe arrival, including assembling stock boxes, building custom boxes, and properly cushioning contents
  • Takes ownership of customers' packing, shipping, and/or print problems and offers viable solutions
  • Follows and understands quality guidelines
  • Maintains a clean, organized, and safe working environment
  • Performs other duties as required
  • Monitors, evaluates, and maximizes customer service delivery and customer satisfaction

QUALIFICATIONS

  • Notary Public (we will provide training but must qualify)
  • Strong computer skills, Microsoft Office and Adobe Suites a plus
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 50+ pounds
  • Neat, clean, and professional appearance
  • Willing to accept full accountability for Center operations
  • Able to cross sell and up sell products and services
  • Able to follow and understand quality guidelines
  • Able to work and complete tasks independently in a quick turn environment
  • Strong customer service skills and abilities
  • Highly organized and detail oriented
  • Must be an energetic selfstarter who is driven to succeed
  • Willing and able to work 30 to 40 hours per week for a 6day work week

Job Types:
Full-time, Part-time


Pay:
$ $20.00 per hour


Expected hours:
per week


Benefits:


  • Flexible schedule

Shift:

  • Day shift

Education:


  • High school or equivalent (preferred)

Experience:


  • Retail Associates & Cashiers: 1 year (required)

Work Location:
In person
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