- Start with Care – create a lasting impact through genuine care
- Thrive as a Team – create an environment of collaboration and encouragement
- Anticipate Unspoken Needs – be proactive in delivering extraordinary service and support others
- Resolve with Respect – treat others with empathy, patience, and kindness
- Safety Always – maintain a safe and secure environment
- Consistently contribute to the world class guest experience at Hollywood Park venues that welcomes every guest and demonstrates the S.T.A.R.S. commitments to create extraordinary experiences.
- Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
- Exhibit an extensive knowledge of Hollywood Park venues layouts, seating sections, access control, key venue attractions, key venue personnel identities, emergency activity procedures, and the surrounding Hollywood Park campus (i.e plazas, parking, and rideshare).
- Maintain event ticket and wristbanding integrity through the use of ticket scanners, visual ticket verification, and facility knowledge.
- Respectfully perform job duties safely and efficiently without accepting monetary value.
- Additional duties as assigned.
- High school diploma or equivalent required.
- Previous experience in customer service or hospitality preferred.
- Strong in verbal/written communication and interpersonal skills.
- Positive and energetic attitude.
- Ability to multitask in a fast paced environment.
- Requires a flexible schedule; able to work nights, weekends and holidays as required.
- Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
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May 24, 2024 Hiring Event - Inglewood, United States - Hollywood Park
Description
Job Description
Job DescriptionAbout Hollywood Park
Hollywood Park, a near 300-acre sports and entertainment destination, is being developed by Los Angeles Rams Owner/Chairman E. Stanley Kroenke with the 70,000-seat SoFi Stadium as its centerpiece. Hollywood Park is the largest urban mixed-use mega development under construction in the Western United States. When complete, Hollywood Park will have up to 2,500 residences, a hotel, a retail district reaching up to 890,000 square feet, up to 5 million square feet of office space, and more than 25-acres of public parks and open space.
Home to the Los Angeles Chargers and Super Bowl LVI Champion Los Angeles Rams, SoFi Stadium is the host of world-renowned sporting events, including Super Bowl LVI in 2022, College Football Playoff National Championship game 2023, WrestleMania 2023, World Cup 2026, and the Opening and Closing Ceremonies of the Olympics in 2028. Adjacent to the stadium and under the same roof canopy is a 2.5-acre open-air plaza, American Airlines Plaza, and the 6,000-seat YouTube Theater. YouTube Theater is an intimate venue, making it the perfect place for concerts, comedy, awards shows, esports competitions, community gatherings, conferences and more.
Culture
Hollywood Park is being brought to life by a deeply experienced team of creative forward-thinkers. The project is a celebration of all that Los Angeles has to offer. We are inspired by our diverse Inglewood community as a place for the community to be, to see and to connect.
Hollywood Park is committed to building and maintaining a workplace that celebrates the diversity of our team members, allowing them to bring their authentic selves to work every day.
At the heart of Hollywood Park, lies our dedication to our purpose, promise, and commitments. Our PURPOSE is creating extraordinary experiences, one moment at a time. Our PROMISE is to be an iconic destination that celebrates our diverse and vibrant community. We promise to exceed expectations while cultivating a fun and safe experience where lasting memories are made. Our COMMITMENTS are outlined by S.T.A.R.S.
Our S.T.A.R.S. commitments are enabled by five foundational principles:
Our Avalaible Part-Time Positions Are as Follows. You can review the job requirements for each of these positions below:
Guest Experience Representative
Guest Experience Representative
Guest Experience Representatives are a vital part of our event day team. They are responsible for providing a world-class experience for all guests at Hollywood Park venues. This position serves in a variety of roles such as ticket taker, mobility assistance, premium concierge, bag valet, guest service centers, elevator/escalator operator, usher, and directional support.
Essential Duties and Responsibilities:
Qualifications:
Compensation:
Starting rate: $20.00 per hour / $30.00 overtime rate
Benefits:
Part-time employees accrue CA Paid Sick Time at a rate of one (1) hour of PSL for every thirty (30) hours worked.
Physical Requirements:
The physical requirements described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Employees must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue. Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Essential Physical Requirements:
LIFTING Lift up to 40 pounds
CLIMBING/BALANCE Prolonged Steps or stair climbing, balancing
STOOPING/BENDING OVER.......Occasional
STANDING/SITTING Prolonged standing/sitting throughout the day
REACHING Occasional overhead as well as horizontal
SPEAKING Proficiency in English
Essential Environmental Conditions:
INSIDE/OUTSIDE Generally, indoor conditions are air-conditioned, and outside conditions that include inclement weather, heat, humidity, rain, sleet, and wind.
COLD/HEAT General air-conditioned environment as well as outside and exposed to elements, including direct sunlight, rain, sleet, and wind
WET/DRY Not unusual moist/dry environment
NOISE/VIBRATIONS High noise level and vibration high
HAZARDS Non-hazardous environment
FUMES/DUST/ODORS Normally controlled environment
HEIGHTS Comfortable with working heights
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.
