- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Register guests, issue room keys and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
- Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.
- Responsible to maintain the security of cash, credit card transactions, and guest information.
- May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.
- Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
- Service the shop and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.
- Issue, control, and release guest safe-deposit boxes.
- Comply with federal, state, and local laws regarding health, safety, and alcohol services.
- Perform other duties as assigned.
- High School diploma or equivalent required.
- One year of previous hotel experience or retail customer service preferred.
- Previous background from the extended stay industry preferred.
- Ability to speak, read, and write fluent English; other languages beneficial.
- Professional verbal and written communication skills.
- Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
- Problem-solving, reasoning, motivating, organizational and training abilities preferred.
- Experience with Microsoft Office and Opera systems preferred.
- May be required to obtain a TIPS certification.
- Valid driver's license required.
- Frequently standing up, bending, climbing, kneeling, and moving about the facility.
- Carrying, lifting or pulling items weighing up to 50 pounds.
- Frequently handling objects and equipment.
- Standing for extended periods of time.
- Will be required to work mornings, evenings, weekends, and holidays.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
-
Customer Service Agent
3 weeks ago
Omni Logistics Austin, United States**Company Overview**: · Omni Logistics is a global provider of air, ocean and ground services, including supplemental services for enterprises dependent on the efficient movement of high value freight. Omni Logistics is a wholly owned subsidiary of Forward Air, a leading asset-li ...
-
Guest Service Agent
1 week ago
Choice Hotels/shrellc Pflugerville, United StatesWe are looking to hire a Guest service agent to work FullTime evening shift from 4pm to 12 midnight. Must be able to multitask and be courteous to guest at all time. Hotel experience is a preferred but not a must. Job includes checking guest in and checking out, answering phone a ...
-
Customer Service Agent
2 days ago
Nexus Innovations Pleasant Valley, TX, United States FreelanceLIFE IS TOO SHORT FOR "SOMEDAY". JOIN OUR TEAM NOW IN PLEASANT VALLEY, TX · We, the Riller & Schnauck Group, have been moving Berlin and Brandenburg for 45 years. Our owner-managed company stands for passion, quality, and innovation. Currently, we employ around 400 people at five ...
-
Overnight Royal Service Agent
2 weeks ago
TCS Partners Austin, United States**Overnight Royal Service Agent** · Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking t ...
-
Real Estate Services Agent-leasing
1 week ago
City of Austin Austin, United StatesPosition Information · **Posting Title** · - Real Estate Services Agent-Leasing**Job Requisition Number** · - COA091775**Position Number** · **Job Type** · - Full-Time**Division Name** · - FSD-RE-RealEstate Leasing**Minimum Qualifications** · **Education and/or Equivalent Experie ...
-
Call Center Customer Service Agent
3 weeks ago
Wise Up Creative Austin, United States**Job Title: Call Center Customer Service Assistant** · **Overview**: · **Responsibilities**: · - Responding to incoming calls from customers promptly and professionally. · - Resolving customer inquiries, complaints, and issues efficiently and effectively. · - Escalating complex ...
-
Hotel Call Center Royal Service Agent
2 weeks ago
TCS Partners Austin, United States**Royal Service Agent** · Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Royal Service Agent, effective and engaging communication is the key when speaking to fellow C ...
-
CONTRACTORS INSURANCE SERVICES LLC Austin, United StatesDuties include, but are not limited to, · - Quote and sell personal lines insurance - (after licensing, if not already licensed) · - Service existing book of business · - Reach agreed upon sales goals · - Resolve customer inquiries and complaints · - Assist with busy multi line p ...
-
Titan Ventures Woodcreek, United StatesThe Q-Park Operations Germany GmbH & Co. KG is part of the Dutch Q-Park N.V., an international company specializing in high-quality parking facilities with a wide range of services at strategic locations. Q-Park operates in seven Western European countries and is one of the top t ...
-
Guest Services Agent
2 weeks ago
Sonesta International Hotels Corporation Austin, United StatesThe Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. T Guest Service, Agent, Operati ...
-
Guest Service Agent
2 weeks ago
Hersha Hospitality Management, LP Austin, United StatesGuest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Your Guest Service, Agent, Front D ...
-
Royal Service Agent
1 week ago
AccorHotel Austin, United StatesCompany Description · "Why work for Accor? · We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that ...
-
Guest Service Agent
1 week ago
Hilton Hotels Corporation Austin, United StatesHilton Hotels - JobID: HOT0AMLL [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote ...
-
Guest Service Agent
2 weeks ago
KRISHNA AUSTIN LLC Austin, United StatesJob Description · Job DescriptionWe are seeking a Guest Service Agent to become a part of our team · Evening shifts are available and we're prioritizing full-time applicant for the moment. · 3:00 PM - 11:00PM Evening Shift · Responsibilities: · Register and assign rooms to guests ...
-
Customer Service Agent
3 weeks ago
Southwest Airlines Austin, United States Part timeThe People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to whats important in their lives through friendly, reliable, and low-cost air travel. Our Customer Service Agents extend Hospitality to Southwests Customer Service, Agent, Part-T ...
-
Customer Service Agent
1 week ago
Forward Air Solutions Austin, United StatesRespond to customer inquiries and maintain customer accounts according to specific guidelines and procedures. Research information to solve customer service problems. Document and record monthly activities for period end reporting. Provide work cover Customer Service, Agent, Remo ...
-
Guest Service Agent
2 weeks ago
Hilton Austin, United States TEMPORARYGreets guests in the lobby and provides a variety of types of assistance to guests during their stay. · What will I be doing? · As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing e ...
-
Customer Service Agent
2 days ago
Staffmark Group Austin, United States Full time· Staffmark is thrilled to announce a fantastic new opportunity for a Customer Service Agent in Austin, TX. Keep reading to discover more about this role and how to apply today · Hours: Monday-Friday, 11:30 pm-8 am · Pay: $17-$19 per hour · As a Customer Service Agent, you'll p ...
-
Guest Services Agent
3 weeks ago
La Quinta Austin Capitol / Downtown Austin, United StatesCompensation Type: · Hourly · Highgate Hotels: · Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, S ...
-
Customer Service Agent
3 weeks ago
alaskaaircargoconnections Austin, United StatesCustomer Service Agent Austin , Texas **Company** Alaska Airlines · **Starting Rate** · USD $15.75/Hr. · **The Team** · Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-faci ...
Guest Services Agent - Bee Cave, United States - Sonesta International Hotels
Description
Job Description SummaryThe Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The Guest Service Agent is the first point of contact and therefore represents the brand as all guests enter the hotel.
Job Description
DUTIES AND RESPONSIBILITIES:
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
