Call Center Customer Service Agent - Austin, United States - Wise Up Creative

Wise Up Creative
Wise Up Creative
Verified Company
Austin, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Job Title:
Call Center Customer Service Assistant

Overview:


Responsibilities:


  • Responding to incoming calls from customers promptly and professionally.
  • Resolving customer inquiries, complaints, and issues efficiently and effectively.
  • Escalating complex or unresolved issues to appropriate departments or supervisors.
  • Maintaining accurate records of customer interactions and transactions.
  • Following up with customers to ensure satisfaction with resolutions.
  • Adhering to call center scripts, guidelines, and quality standards.
  • Collaborating with team members to improve processes and customer satisfaction.
  • Staying updated on product knowledge and company policies through ongoing training.

Requirements:


  • High school diploma or equivalent; college degree preferred.
  • Excellent verbal and written communication skills.
  • Strong problemsolving abilities and attention to detail.
  • Ability to multitask and work efficiently in a fastpaced environment.
  • Flexibility to work shifts, including evenings, weekends, and holidays if required.
  • Ability to maintain a positive attitude and professionalism under pressure.
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