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Telecommunications Engineer - San Diego, United States - Suna Solutions
Description
Title: Telecom Engineer - Onsite Role
Duration: 12 months contract to hire
Location : San Diego- CA
Pay Rate: $32/hr on W2
ESSENTIAL FUNCTIONS
• Responsible for supporting healthy inter-departmental relationships and communications between UC team and other departments within the company.
• Responsible for supporting IT for issues with UC systems including but not limited to, Phones, UCCS, USaaS, CCCX, network, firewall, and others.
• Routine call analysis reporting. Verify that calls are made, and no issues are seen during the normal business day.
• Support of call reporting and use of the UCCX (Call Center) at the home office. Verify reporting is running, and systems are operational
• Support VC systems within the Client Business
• Troubleshoot UC systems
• Support (Help Desk) ticket processing under SLA
• Functions as first level escalation in support of ticket resolution
• Formulates telecom billing and/or bill processing requirements and procedures for processing and communicating data and other information
• Prepare cost and time estimates for the installation, implementation, and operation of new equipment
• Coordinate the installation and implementation of UC equipment and software features to include standard protocols for voice and data
• Test the hardware/software of new UC system
QUALIFICATIONS
• 1+ year of UC experience in a fast-paced environment
• 1+ year of successful support of business initiatives
• The UC analyst must be an effective communicator and self-motivated
EQUAL EMPLOYMENT OPPORTUNITY STATEMENT:
Suna Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Applicants, with criminal histories, are considered in a manner that is consistent with local, state, and federal laws.
REQUESTING AN ACCOMODATION
Suna Solutions is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Suna Solutions and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Suna Solutions and have accommodation needs for a disability or religious observance, please call us at , send us an email or speak with your recruiter.
PAY TRANSPARENCY POLICY STATEMENT
Compensation for roles at Suna Solutions varies depending on a wide array of factors including but not limited to the specific client, office or remote location, role, skill set and level of experience. As required by local law, Suna Solutions provides a reasonable pay scale to include the hourly or salary range that Suna Solutions reasonably expects to pay for roles that may be hired in California, Colorado, New York City or Washington.