Part-Time Specialist III, Student Success - Houston, United States - Lone Star College

Description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, diversity, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Advance Equity
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College was recognized in three areas: Shared Governance; Faculty Experience; Diversity, Inclusion & Belonging.

Campus Marketing Statement

Lone Star College-University Park

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Established in 2012, Lone Star College-University Park has been recognized nationally and internationally for its innovation, as well as its focus on student access and success. Conveniently located off SH 249 in the heart of northwest Houston, Lone Star College-University Park is known as the "community's college," providing students with highly affordable degree and certificate programs that transfer seamlessly to four-year universities or lead to direct employment. Campus facilities include the Center for Science & Innovation, the Energy & Manufacturing Institute, Learning Innovation Labs and the Geology Rock Wall.

Location address is 20515 SH 249 (TX 249 and Louetta Road), Houston, TX

Job Description

PURPOSE AND SCOPE:

The Part-time Specialist III, Student Success has a general knowledge of functions and processes throughout the departments within the division of Student Success. This position acts a primary point of contact for general information to students as well as faculty and staff. Having a general understanding of the policies, processes, and procedures of various student services departments is vital to this position. In addition, this position will have a basic functional knowledge student services department functions and operations to support and guide students appropriately.

ESSENTIAL JOB FUNCTIONS:

1. Provide exceptional customer service support to all individuals seeking assistance in Student Services.
2. Offer general guidance and support to students in various Student Services departments including, but not limited to admissions, advising, dual credit, student records, testing, and financial aid.
3. Handle incoming calls and inquiries for various Student Services departments including, but not limited to admissions, advising, dual credit, student records, testing, and financial aid.
4. Efficiently manage documents received by various Student Services departments, ensuring proper organization.
5. Maintain a thorough understanding of the most current policies, business processes, standard operation procedures, and terms and conditions pertaining to Student Services, staying updated on any changes or revisions.
6. Assess and identify the appropriate course of action to resolve student conflicts pertaining to admissions applications, course scheduling, dual credit partnerships, degree plans, graduation, and student records, ensuring timely and effective resolution.
7. Provide informative and comprehensive guidance to students, helping them navigate and thrive in a college environment.
8. Attentively listen to student concerns and evaluate if they require assistance from other departments, ensuring appropriate referrals are made when necessary.
9. Contribute to the operations of the campus during evening and weekend hours, which may involve addressing emergency needs of students, staff, and faculty to ensure a well-functioning environment.
10. Responsible for other reasonable, related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong verbal and written communication skills
• High-level computer skills
• Excellent customer service skills
• Ability to work autonomously and as part of a team
• Possess excellent organizational skills
• Strong multi-tasking abilities with the ability to prioritize duties
• Demonstrated commitment to multicultural and multigenerational diversity

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safety hazards

REQUIRED QUALIFICATIONS:

• High School Diploma or GED and at least 3 years of experience, or an equivalent combination of education and experience

Salary

Hourly Pay Rate is $14.55

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Special Instructions

Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.