Jobs
>
Lake Zurich

    Director of Service Operations - Lake Zurich, United States - Echo Global Logistics

    Echo Global Logistics
    Echo Global Logistics Lake Zurich, United States

    1 week ago

    Default job background
    Description
    ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor power equipment industry and the need for environmental sustainability. Working for ECHO means joining a team of people who are committed to collaboration, innovation, creativity, and high-quality products that make us a globally competitive brand.

    ECHO is searching for an experienced Director of Service Operations with Industrial Diesel Power Generator Experience to lead our Shindaiwa KwietPower Service Operations department. The Director of Service Operations will report to our VP of Service and be based out of our Lake Zurich, IL location. The Director of Service Operations will have a solid technical (mechanical/electrical) background in the industrial commercial diesel generator and portable diesel welder industries. This role involves coordination of technical support, warranty, field service, literature development, and training for all kWietPower Dealers.

    This is a hybrid position that will offer the flexibility of working from home and on-site at our Lake Zurich facility.

    ECHO's benefits include:
    • 11 paid holidays
    • Extremely affordable medical, dental, and vision insurance
    • Paid PTO
    • 5% 401K match
    • Tuition Reimbursement
    Duties/Responsibilities:
    • Ensure the smooth operation of the Shindaiwa kWietPower service department.
    • Lead and manage the Service Department's functional groups, setting goals, developing strategies, and ensuring that all teams are working in harmony to achieve these goals.
    • Provide solutions for our dealers through the Technical Support, Warranty, Field Service, Literature Development, and Training departments.
    • Equip dealers with the necessary resources to effectively support the end users of KwietPower products.
    • Train dealers, supplying them with necessary parts and tools, and ensuring they have the information needed to service KwietPower products from initial sale to ongoing maintenance and support.
    • Manage field service operations, including providing on-site support for KwietPower dealers, including any required field reworks, recalls, or emissions related requirements.
    • Develop the overall vision of the Service Department, in line with the organization's vision, mission, and value strategy.
    • Analyze data, and create various reports to identify quality, service, or customer matters/issues and develop sound and prompt resolution plans.
    • Collaborate with other cross functional departments to evaluate current support practices and systems to maximize support resources.
    • Provide staffing support, information, and technical assistance on an ongoing basis and for National and Regional Shows, company meetings, product demonstrations, etc.
    Job Experience/Skills:
    • 5 years or more of Diesel experience within the agricultural, construction, industrial equipment, or heavy truck industry required or similar industry.
    • 5 Years or more experience in a leadership or management role.
    • Strong planning and organizations skills.
    • Excellent written and verbal communications skills. Ability to provide informative, persuasive presentations.
    • Strong Technical Knowledge and Analytical Skills. Ability to use data to support position in driving quality.
    • Flexible and ability to adapt to various, changing situations.
    • Solid working knowledge of Automotive, Equipment Dealership, and/or Rental operations and business practices.
    • Basic understanding of Engineering Bills of Materials, Engineering Changes, Engineering Drawings
    • Ability to create and analyze reports using Excel, PowerPoint, and Word.
    Education:Bachelor's Degree in a technical field or related experience.

    Equal Opportunity Employment:

    We are proud to be an equal opportunity employer and celebrate our employees' differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status.

    E-Verification:

    In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
  • ECHO Inc

    Director of Service Operations

    1 week ago

    ECHO Inc Lake Zurich, United States

    ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor pow ...

  • ECHO Inc

    Director of Service Operations

    4 days ago

    ECHO Inc Lake Zurich, United States

    ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor pow ...

  • Echo Global Logistics

    Director of Service Operations

    2 weeks ago

    Echo Global Logistics Lake Zurich, United States

    ECHO Incorporated is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor pow ...

  • McNelly Services, Inc.

    Operations Coordinator

    1 week ago

    McNelly Services, Inc. Lake Zurich, United States

    McNelly Services Inc., a leading provider of commercial snow and ice management solutions in the greater metropolitan area, is currently seeking a dedicated Operations Manager to join our team. At McNelly, we prioritize our employees and foster an employee-first culture. This pos ...

  • Annie's

    Gaming Attendant Days Must Be 21

    1 week ago

    Annie's Lake Zurich, United States

    Annies owns and operates Premier Destination for slot and video poker. Our mission is to provide a gathering places for adults to enjoy a light meal and video gaming in the comfort of a welcoming and friendly environment. · Annies is looking for fun, outgoing individuals to take ...

  • Medical Murray

    Production Specialist

    1 week ago

    Medical Murray Lake Zurich, United States

    Medical Murray · **Title**: Production Specialist · **Location**: Lake Zurich, IL (*Onsite position) · Combining best-in-class design, development, and manufacturing expertise, Medical Murray's purpose is to help healthcare providers offer a higher quality of care, giving patient ...

  • The Auberge at Lake Zurich

    Dietary Aide

    1 day ago

    The Auberge at Lake Zurich Lake Zurich, United States

    Are you looking for a new best friend, card-game companion, or gardening guru? Then consider working with one of our light, bright, and beautiful Assisted Living and Memory Care communities - where our residents are #1 and our team members shine · **Dietary Aide** · Frontier Seni ...

  • Smalley Steel Ring Company

    2nd Shift Setup Operator

    1 week ago

    Smalley Steel Ring Company Lake Zurich, United States

    **About us** · Smalley Steel Ring Company is the market leader in the industrial retaining ring and wave/compression spring manufacturing business. Our ingenuity, dedicated associates, engineering expertise, and technical ability are driving our success, holding over 50 years of ...

  • Actalent

    Biocompatibility Research Associate

    2 days ago

    Actalent Lake Zurich, United States Full time

    Description: · POSITION SUMMARY · Responsible for: Executing biocompatibility studies under GLP requirements related to the safety of various medical device components. May include but not limited to evaluation of blood cell integrity, platelet function, ELISA/EIA analysis. Will ...

  • Sunstates Security

    Security Officers

    6 days ago

    Sunstates Security Lake Zurich, United States Part time

    Security Officers - Part-time Flex · HIRING IMMEDIATELY · **Requirements**: · - Prior military or law enforcement experience preferred · - Availability to work all days and shifts as needed is required · - Must be comfortable utilizing technology · - Bilingual is a plus · - Valid ...

  • Sunstates Security

    Security Officers

    6 days ago

    Sunstates Security Lake Zurich, United States

    Security Officers · HIRING IMMEDIATELY · Sunstates Security is currently hiring **full-time **Security Officers for **all shifts** in Lake Zurich, IL. These positions offer a starting pay rate of **$18.50/hr**_ - with weekly pay_**.** · **_ All days and shifts are available_** · ...

  • Lake Zurich Community Unit School District 95

    Network Manager

    6 days ago

    Lake Zurich Community Unit School District 95 Lake Zurich, United States

    JOB TITLE: Network Manager · REPORTS TO: Director of Technology · REQUIREMENTS: Bachelor's Degree plus 3-4 years experience in architecting, implementing, and supporting IP-based networks in an enterprise environment. CCNA certification or an equivalent combination of education a ...

  • Dovenmuehle Mortgage, Inc.

    Claims Specialist L

    1 week ago

    Dovenmuehle Mortgage, Inc. Lake Zurich, United States

    **Claims Specialist I** · Full time; Non-Exempt; 40 hours/week; Overtime as required. · Location; Lake Zurich, IL, US · **Department**:Claims/REO · Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred finan ...

  • Dovenmuehle Mortgage, Inc.

    Payment Specialist Ll

    1 week ago

    Dovenmuehle Mortgage, Inc. Lake Zurich, United States

    **Payment Specialist II** · Full time; Non-Exempt; 37.5 hours/week; Overtime as required. · Location; Lake Zurich, IL, US · **Department**:Cash · Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financi ...

  • Dovenmuehle Mortgage, Inc.

    Assistant Manager

    1 week ago

    Dovenmuehle Mortgage, Inc. Lake Zurich, United States

    **Assistant Manager** · Full time; Exempt · Location; Lake Zurich, IL, US · **Department**:Claims · **On-Site role located in Lake Zurich, IL** · Dovenmuehle Mortgage, Inc. ("Dovenmuehle") is the leading mortgage subservicing firm in the United States with several hundred financi ...

  • Echo Incorporated

    Receiving Clerk

    4 days ago

    Echo Incorporated Lake Zurich, United States

    **ECHO Incorporated** is an industry leader in developing and manufacturing high-performance, professional-grade, handheld outdoor power equipment. With distributors and thousands of dealers across North and South America, ECHO is constantly anticipating the future of the outdoor ...

  • Stretch Zone - 1077

    General Manager

    6 days ago

    Stretch Zone - 1077 Kildeer, United States

    **Health, Wellness and Fitness Professionals** · **Compensation / Perks**: · - $40,000 to $60,000 Annually · - Commission and bonus opportunities · - Paid In-house stretching certification and training provided · - High-energy atmosphere · - Career growth opportunities · - Contin ...

  • Spirit Halloween

    Sales Associate

    1 week ago

    Spirit Halloween Kildeer, United States

    Job Snapshot · **Employee Type**: · - Seasonal/Temp**Location**: · Kildeer, IL**Job Type**: · - Other**Experience**: · - Not Specified**Date Posted**: · - 4/10/2024About Us · - Spirit Halloween was founded out of the observation of a trend on the verge of explosion. Since the ope ...

  • Canlan Sports

    Lil' Kickers Coach

    1 week ago

    Canlan Sports Lake Barrington, United States

    Canlan Sports is the largest private-sector owner and operator of recreational sports complexes in North America. The company's success in the sports and recreation industry is attributed to a focus on innovative programming, service excellence, world-class sports communities, an ...

  • Fifth Third Bank

    Personal Banker Associate I

    10 hours ago

    Fifth Third Bank Kildeer, United States Full time

    Make banking a Fifth Third better · We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. · GENERAL FUNCTION: · Responsible and accountable for risk by openly exchanging ideas and opinions, elevating ...