Outpatient Coordinator - Sugar Land, United States - PAM Health

PAM Health

Verified Company

Sugar Land, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Outpatient Office Coordinator
Maintains referral management and coordinate all outpatient services. Serves as lead support person for the hospital-based and/or freestanding outpatient clinic. Makes recommendations to management regarding scheduling, hiring and performance management of clerical staff, where applicable. Performs other related duties as assigned. This is a nonexempt position.

RESPONSIBILITIES

Pre-admission Process

Logs in all referrals/inquiries on the outpatient daily log. Retrieves as much information as possible for the outpatient intake form. Documents

what treatments are needed from the prescription. Notifies Therapist/ Administrator of referral to verify that referral for therapy services meet

admission criteria. Follows-up and documents all referrals in 24 hours or less.

Verify insurance benefits. Follows Verification of Benefits Policy & Procedure. In case of unfunded or underfunded clients, follow the Charity Care Policy & Procedure.
Outpatient Scheduling: Schedules patient's initial visit within 48 hours of approval. If therapist's schedule cannot accommodate visit within 48 hours, contact supervisor for other options. Contacts patient with a schedule.
Proper data entry into HMS on all required fields.
Follows admission process matrix as assigned.

Admission Process

Verifies that intake form is completed. Copies and distributes the intake form and prescription for the therapist, case manager, medical records and

business office.

Creates patient file with proper documentation for therapist.
Registers patient in the computer.
Reviews admission papers with the patient to verify accuracy.
Copies all insurance cards for business office files.
Retrieves signature on proper documents, such as promissory notes, release of information, permission to treat, etc.
Reviews patient outcomes with the patient and begins the outcomes process
Distributes admission documents
Makes copies of admissions papers and distributes to appropriate departments.
Makes patient folder including copies of insurance documentation and deliver to business office.

Logs and Reports

Maintains daily census reports for Outpatient.
Maintains Outpatient Referral Log.

This log will be used to create the following reports:
Monthly Outpatient Report, Physician Referral Report.

Maintains Collection Log. Submits to the Business Office as required

Discharge Process

Assists the patient in completing Outcomes process for each discharge
Ensure that proper documentation is sent to all necessary parties, i.e. Insurance Companies, Case Managers, Employers, and Physicians in a timely

manner.

Assists patient in completion of satisfaction survey at discharge

Dept. Duties

Participates in all in service educational activities
Participates in departmental meetings.
Serves as lead support/clerical person for the clinic.

Makes recommendations to management re:
scheduling, hiring, and performance

management, where applicable. Orients new clerical staff, upon hire, and meets ongoing training needs of the clerical staff.

QUALIFICATIONS

Education and Training:
A High School diploma or equivalent is required. Business or Technical School training is preferred. Strong medical terminology is required.

Experience:
More than one year experience in a medical office position or in a healthcare registration function.

Knowledge, Skills, and Abilities:

The ability to type accurately using various computer software programs, excellent proofreading grammar skills.
Must have a good command of the English language.
Highly organized and detailed oriented.
Must be able to remain calm and levelheaded in a fastpaced, multifaceted environment with frequent interruptions.
Ability to follow directions accurately and timely, meet deadlines, identify priorities and on occasion, be flexible in his/her work schedule.
Must be familiar with ICD9 coding.
Must have the ability to acquire knowledge of Workers Compensation guidelines, State, Federal and other regulatory agencies related in facility and patient care.
Must have the ability to follow through on issues related to insurance verification/approval of benefits.
The ability to work well with managers and staff, promoting a positive attitude and environment.
The ability to understand computer operations and ability to reason through problems and errors.

ABOUT US

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 70 long-term acute care hospitals and physical medicine and rehabilitation hospitals, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mis