Quality Assurance Manager - Charlotte, United States - Bethany Christian Services

Bethany Christian Services Charlotte, United States

4 weeks ago

Description

Bethany is changing the world through family. We began our work by serving one child more than 75 years ago.

Today, Bethany is an international Christian nonprofit partnering with communities in more than 30 states and in several countries around the world.

We strengthen and preserve families, support displaced people fleeing danger, and find safe, loving families for children who need them.

Bethany is at the forefront of creating and implementing solutions to meet the growing needs of vulnerable children and families in the U.S.

and around the world.

The Quality Assurance Manager is primarily responsible for oversight of ORR UC contract compliance at the respective branch location(s) and maintaining positive work relationships with external agencies.

This individual will also supervisor staff whose responsibilities contribute to UC contract compliance.

This position is expected to function effectively with limited supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

ESSENTIAL JOB RESPONSIBILITIES
Oversee ORR UC contract compliance within the respective branch location(s);
Develop, train and supervise staff whose responsibilities contribute to UC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing, ORR, and COA requirements;
Collaborate with ORR and stakeholders in order to provide data and analysis as needed;
Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s);
Guide treatment teams in the completion of all SA/SIRs in compliance with the Prevention of Sexual Abuse (PSA) policy;
Facilitate communication and training of relevant policy updates to the ORR UC team at the respective branch location(s).
Regularly audit physical files to ensure compliance with policy;
Maintain all reporting distribution lists specific to the needs of the site;
Attend trainings and meetings as assigned by supervisor;
Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing;
Complete other duties as assigned.

QUALIFICATIONS:
Bachelor's degree in Behavioral Sciences, Human Services, or Social Services from an accredited college;
MSW or Master's level degree in Social Services, or equivalent field of study is strongly preferred;
At least three (3) year of experience in working with child welfare standards, best practices, or quality assurance and compliance;
At least one (1) year of experience managing others;
Excellent verbal and written communication skills;
Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
Must be reliable with time sensitive deadlines and tasks;
Demonstrated ability with analytics and process improvement;
Exercise a high level of confidentiality;
Work well under pressure and adaptable to change;
Computer skillssufficient to perform essential functions including knowledge of MicrosoftOffice suite;

Must be 21 years old with a valid driver's license with at least 3 years of driving experience to operate a vehicle on behalf of Bethany.

Must also pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
Pass a criminal history screen, including state and local child protection agency registries;
Subscription to and integration of the agency Statement of Faith and Mission Statement.

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Quality Assurance Manager - Charlotte, United States - Bethany Christian Services

Description

Manager, Quality Assurance