- Should have years of relevant experience in Infrastructure and 6+ experience in similar role
- Should understand industry standard process and procedures to run a Remote offshore delivery center
- Should have experience in handling global customers communication has to be at its best both spoken and written
- Candidate should also possess good command over FRENCH language.
- Manage the P & L of the project and ensure we achieve / over achieve the allocated revenue targets and profit margin and control the cost as per the plan.
- Core competency and Experience in the below areas is a must
- Expansion of services to fill all gamut s of infrastructure
- Focus on project opportunities and transformation initiatives
- ITIL process definitions and implementation. Preferably ITIL certified. Understands the process gaps and implement necessary changes to align to ITIL guidelines
- Automation in service delivery Encourage automation in service delivery to improve response and service
- Innovative ideas Values adds - Encourage innovative ideas that has direct impact on resources, revenues without any disturbance in the existing services
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Service Delivery Manager - San Antonio, United States - HCLTech
Description
Hi,
We are looking for Service Delivery Manager at San Antonio, TX (100% Onsite)
Job Type - Full Time
Location - San Antonio, TX (100% Onsite)
JD
Service Delivery Manager Job Description
Relevant Experience:
Data Center technologies, Cloud (Public & Private), DevOps, Database technologies, Automation, Service Desk, etc.,
Thanks, and Regards
Mazhar Khan