- Responsible for accurately documenting customer interactions and seeing them through to resolution, including collaboration with teammates and escalation to internal resources when necessary. Proactively listen and identify customer needs. Generate referrals by promoting core products, services and digital tools. Additionally, teammate is responsible for training customers on customer-facing technology and promoting customer education events.
- Follow established protocols to prevent fraud and risk, ensuring appropriate authorization forms are signed, and document and process all monetary transactions such as payments and wire transfers. Responsible for addressing customer inquiries related to payments, interest, and account changes, as well as resolving overdrafts and past due accounts with the involvement of other teammates, if necessary.
- Coordinate new loan application needs from submission to obtaining signatures from customers. Enter applications into appropriate systems and work with officers to gather necessary financial, legal, and identification documentation. Responsible for renewal administration which includes requesting financial information from customers, submitting financials for input, and verifying customer-provided financials. Contact customers regarding renewal status and coordinate with other teammates to ensure documents are prepared.Office Operations:
- Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
- Responsible for tasks like managing invoices, maintaining office supplies, coordinating loan file record retention, providing administrative support to team leaders and teammates, validating vendor identification and work orders, coordinating facility service requests, and managing pooled vehicles by scheduling maintenance and repairs.
- Associate's Degree in Business, Finance or related majors or equivalent work experience preferred.
- A minimum of two years' customer service experience or equivalent work experience.
-
Customer Experience Specialist
2 days ago
Farm Credit Council Newton, United StatesFarm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. Tha ...
-
Customer Experience Specialist
20 hours ago
Farm Credit Council Newton, United StatesFarm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. Tha ...
-
Customer Experience Specialist
1 week ago
Balfour Beatty Communities Des Moines, United StatesBalfour Beatty Investments - North America · Balfour Beatty Investments - North America · Customer Experience Specialist · Balfour Beatty Investments - North America · Customer Experience Specialist · Fort Leonard Wood, MO 65473 · Who we are · At Balfour Beatty Communities, w ...
-
IT technician
1 week ago
FusionWorks Lambs Grove, United StatesAkkodis - formed through the merger of AKKA & Modis - is a globally leading company in the field of engineering & IT. As a global partner in a constantly changing technology & competitive environment, we support our clients with our 360° offering to shape a more sustainable & sma ...
-
Customer Experience Specialist
1 week ago
Air Canada Nevada, United StatesCustomer Experience Specialist - In Anticipation of · Location:LAS VEGAS,NV,United States · Posting Start Date: Jun 26, 2023 · Posting End Date: Ongoing · Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Do you picture yourself as a v ...
-
Customer Experience Specialist
2 days ago
Air Canada Nevada, United StatesLocation:LAS VEGAS,NV,United States · Posting Start Date: Aug 3, 2023 · Posting End Date: Ongoing · Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your care ...
-
Customer Experience Licensed Specialist 1
1 week ago
The Principal Financial Group Des Moines, United StatesWere looking for a Customer Experience Licensed Specialist 1 to join our Mutual Funds team In this role, youll serve as our primary customer service contact, providing a high level of value and service while developing effective working relationsh Customer Experience, Specialist, ...
-
UnityPoint Health Des Moines, United StatesExperience Specialist/Receptionist · Methodist Cardiology · Monday-Friday 8:30AM-5:00PM · Full Time + Benefits · As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, a ...
-
Principal Financial Services, Inc. Des Moines, United StatesWhat You'll Do · As a · Customer Experience Specialist · in our Group Administration Contact Center, you'll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, ...
-
Principal Financial Group Des Moines, United StatesWhat You'll Do · As a Customer Experience Specialist in our Group Administration Contact Center, you'll be making a difference every day. Your day will be filled with answering customers inquiries from both internal and external customers (employer administrators, agents, and em ...
-
UnityPoint Health Des Moines, United StatesOverview · Experience Specialist/Receptionist · East DSM Family Care · Monday-Friday 8:30AM-5:00PM · Full Time + Benefits · As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in ...
-
UnityPoint Health Des Moines, United StatesOverview: · Experience Specialist/Receptionist · East DSM Family Care · Monday-Friday 8:30AM-5:00PM · Full Time + Benefits · As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checki ...
-
UnityPoint Health Des Moines, United StatesOverview: · Experience Specialist/Receptionist · East DSM Family Care · Monday-Friday 8:30AM-5:00PM · Full Time + Benefits · As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checki ...
-
Sapphire Solutions Reasnor, United StatesAcute Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professionals. We advise and support doctors in their search for a suitable position, helping them to achieve their personal caree ...
-
Senior Java Software Developer
2 weeks ago
Velocity Enterprises Reasnor, United StatesAbout the Company · We are a Europe-wide family-owned company that designs and implements warehouse management systems. We specialize in high-quality software solutions for intralogistics, distribution centers, and the global vehicle and spare parts trade. · We are: The slightly ...
-
Logistics employee
3 weeks ago
Oceanic Ventures Colfax, IA, United States Freelance**Attractive salary, secure and punctual payment**: · As a logistics employee / specialist for warehouse logistics (m/f/d), you can expect an exciting position at an interesting company near you with the option of permanent employment. · **You are our focus**: · - Permanent job w ...
-
Production worker
3 weeks ago
Emerald Enterprises Baxter, IA, United States Freelance**PERMACON is happy to be your personal companion** Are you looking for a new challenge as a **Production Employee** (m/f/d) **optical inspection 21 EUR** in Baxter, IA? · For our client, a pharmaceutical and chemical company, we are looking for a **Production Employee** (m/f/d) ...
-
Travel Nurse RN
18 hours ago
Travel Nurses, Inc. Newton, United StatesJob Description · Travel Nurses, Inc. is seeking a travel nurse RN Med Surg for a travel nursing job in Newton, Iowa. · Job Description & RequirementsSpecialty: Med Surg · Discipline: RN · Duration: 11 weeks · 36 hours per week · Shift: 12 hours, nights · Employment Type: Travel ...
-
Customer Service Representative
1 week ago
TEKsystems Newton, IA, United StatesDescription: · Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure · successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering · inbound calls and making outboun ...
-
Receptionist - State Farm Agent Team Member
1 week ago
Dean Reed - State Farm Agent Newton, United StatesROLE DESCRIPTION: · As a Customer Relations Specialist with Dean Reed State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people ...
Customer Experience Specialist - Newton, United States - Farm Credit Council
Description
Farm Credit Services of America (FCSAmerica) is a great place to work. You see it in our people and the relationships they have with each other and our customers. Our passion and commitment to serving both rural America and each other is key to our success in the marketplace. That is why we seek highly motivated, positive-thinking people who foster honesty and integrity - the core values that guide how we work and treat others.
Seeking a facilitator of the customer journey through the loan process and all aspects of product delivery before, during and after the closing. As a Customer Experience Specialist, you will be the customer's point-of-contact, establishing strong relationships by providing exceptional levels of service and support. You will engage with customers, prospects, team members and visitors through phone, in-person, and digital channels. Responsible for monetary accounting activities, addressing customer inquiries, assisting with customer-facing technology and overall management of office operations. Accountable for application processing and coordination from the point of application through working with customers to obtain signatures.
Essential Duties & Responsibilities
Customer & Sales Assistance
Monetary Activities
Loan Application and Letter of Credit Processing and Coordination
Office Operations:
Education Requirements
Years of Experience
About Us
FCSAmerica and Frontier Farm Credit are jointly managed financial cooperatives but are separately owned by their farmer and rancher customers. Our customer-owners are directly served by their local financial and crop insurance team.
FCSAmerica supports rural communities and agriculture in Iowa, Nebraska, South Dakota and Wyoming. Frontier Farm Credit supports eastern Kansas. Together, we provide credit, crop insurance and other financial services to more than 60,000 agricultural producers and agribusinesses.
It takes a lot of expertise to meet the needs of today's agricultural industry, and our combined 1,900 employees provide that in areas of lending, risk management, technology, marketing, customer and employee education.
We have job opportunities in Omaha, Nebraska, where FCSAmerica is headquartered, and 48 local offices across five states.
We take pride in serving every aspect of agriculture, from the young and beginning producer to some of the nation's largest and most complex agribusinesses.
