Experience Specialist/Receptionist: East DSM Family Care - Des Moines, United States - UnityPoint Health

Description

Overview:

Experience Specialist/Receptionist

East DSM Family Care

Monday-Friday 8:30AM-5:00PM

Full Time + Benefits

As an Experience Specialist/Receptionist, you are the first person to greet patients as they walk into our clinics. Primary duties will include checking-in patients, assisting with scheduling, answering phones, processing co-payments and follow up appointments as needed. Customer service, empathy and compassion are the biggest assets in this position.

Why UnityPoint Health??

• Commitment to our Team Weve been named a Top 150 Place to Work in Healthcare 2022 by Beckers Healthcare for our commitment to our team members.?
• Culture At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.?
• Benefits Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage youre in.?
• Diversity, Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.?
• Development We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.?
• Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.?

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Visit us at to hear more from our team members about why UnityPoint Health is a great place to work.

• Greets patients and visitors and obtains accurate information and signatures for office records
• Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
• Photo-copy & scan insurance cards and drivers licenses.
• Adhere to all confidentiality policies and procedures.
• Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
• Retrieves, files photocopies or scans medical correspondence, reports and miscellaneous items, as requested.
• Collects payments, issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
• Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
• Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPH-DM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
• Open and / or closes the clinic following specific guidelines of the individual clinic.
• Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
• Perform functions other than described due to extenuating circumstances.
• Other duties as assigned.

Education:

• High School Degree or Vocational School Graduate

Experience:

• Previous medical office experience preferred
• Strong customer service skills
• Excellent computer skills and abilities
• Ability to understand and apply guidelines, policies and procedures
• Strong personable skills to interact with physicians, health care team members, patients and support systems
• Effective communication skills
• Proficient in Microsoft Office
• Customer and patient focused
• Medical terminology/background a plus