-
Phoenix Industries Sinking Spring, United StatesFor the upcoming training year 2024/2025, we are looking for an apprentice (m/f/d) for the profession of IT specialist for system integration at our location in Oldenburg. · As an IT specialist for system integration, you will work intensively with hardware, software, and network ...
-
NebulaWorks Sinking Spring, United StatesEMPLOYEE (M/F/D) for the Department of Medical Supply Full-time and Part-time I Location: Koblenz YOUR OPPORTUNITY TO SHAPE OUR SUCCESS STORY Your chance to significantly contribute to our success story. Debeka BKK is one of the fastest growing statutory health insurance companie ...
-
Full Time
1 day ago
Lowe's Highland, United States Full time**What You Will Do** · All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Millwork, this means: · - Being friendly and professional, eager to understand the ...
-
Training Specialist
6 days ago
San Manuel Band of Mission Indians Highland, United StatesUnder the direction of the Hotel Training Supervisor, the Hotel Administration Training Specialist is responsible for the administration, coordination, and execution of training. The Training Specialist conducts new hire hands-on training for front line team members as well as ot ...
-
Training Specialist
1 week ago
Yaamava' Resort & Casino at San Manuel Highland, United StatesUnder the direction of the Hotel Training Supervisor, the Hotel Administration Training Specialist is responsible for the administration, coordination, and execution of training. The Training Specialist conducts new hire hands-on training for front line team members as well as ot ...
-
Reservation Asset Protection Specialist
1 day ago
San Manuel Band of Mission Indians Highland, United StatesUnder the direction of the Reservation Security Sergeant, the Reservation Asset Protection Specialist is responsible for monitoring the security of the San Manuel Band of Mission Indians Reservation and any additional Tribal buildings, as assigned. This position serves the Tribe ...
-
Family and General Practitioners
1 week ago
Bilkins Highland, United States_**Job summary **:_**BILKINS** is seeking a **"Family and General Practitioners" Position for Highland, NY** Please feel free to contact me on ** · **if you have any questions or concerns. · **Job detail**: · - **Position**_**:_**Family and General Practitioners**: · - **Duratio ...
-
Customer Service Representative
1 week ago
Kevin McClellan - State Farm Agent Highland, United States**ROLE DESCRIPTION**: · Kevin McClellan Insurance Agency Inc is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. As a customer service representative with our agency, your attention to de ...
-
Medical assistant
1 week ago
NovaWorks Solutions Cherry Fork, United StatesResponsibility for welcoming patients, providing patient education, and scheduling appointments · Collaboration with medical colleagues from various professions · Independent contribution to ensuring a smooth daily practice routine · Currently, we are looking for a Medical Assist ...
-
Assistant Doctor of Anesthesiology
1 week ago
Stellar Enterprises Otway, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you On behalf of our client, a modern hospital with a focus on providing comprehensive care and approximately [number] beds in the Erfurt area, we are currently seeking a Medica ...
-
Electrical Assistant
2 weeks ago
SilverLinx Winchester, OH, United States FreelanceARWA Personaldienstleistungen GmbH represents: · A - Attractive employer. · R - Respectful interaction. · W - Strong-willed employees. · A - Excellent service. · We actively listen to our applicants and customers. · You share your wishes, professional values and goals with us. · ...
-
Safety specialist
1 week ago
Aurora Innovations Fincastle, United StatesWho is BMI: BMI is the only manufacturer that offers both steep and flat roof systems from a single source. With over 2000 employees, 17 production sites, a research and development center, and five strong brands in the market: Braas, Icopal, Vedag, Wolfin, and Klöber, we have ex ...
-
BlueWave Solutions Highland, United StatesAkut Doc is a specialist in the recruitment and placement of doctors within the akut... Med Group, which is the nationwide market leader for medical professionals. We advise and support doctors in their search for a suitable position, helping them to achieve their personal career ...
-
Specialist in Laboratory Medicine
1 week ago
Spectrum Ventures Waverly, United StatesAre you looking for a new professional development opportunity? Then we have an exciting challenge for you. · On behalf of our client, a laboratory medical practice in Dresden, we are looking for a specialist in laboratory medicine (m/f/d) in full-time or part-time. · akut Doc is ...
-
Omega Ventures Nile, United StatesFocus on pneumology with a broad spectrum · The clinic has a ventilation unit with 8 beds · Currently, we are looking for a senior physician (m/f/d) for internal medicine and pneumology in the greater Rendsburg area for a permanent position. · akut Doc is a specialist in the recr ...
-
Assistance (male/female/diverse)
1 week ago
Titan Ventures Highland, United StatesJob InformationSchmieder has been the regional specialist for over 30 years in the direct placement of commercial and technical specialists and executives. Only one application is needed to benefit from our large network. · On behalf of our client, we are looking for a team assi ...
-
Senior Physician
1 week ago
Phoenix Technologies Vanceburg, United StatesFor a client in a major city in North Rhine-Westphalia, we are currently looking for a senior physician (m/f/d) for the Department of Hematology and Oncology. · The clinic is a primary and regular care provider with almost 500 beds. The Medical Clinic for Internal Medicine and He ...
-
Gas Service Technician
1 week ago
Spectrum Innovations Highland Lakes, United StatesIntroduction: · To strengthen our existing team, SPIE SAG GmbH, a specialist in energy infrastructure in the City Networks & Grids division, is looking for you as a specialist for Highland Lakes. · Tasks: · Inspection/commissioning of gas house connections, including installation ...
-
Nebula Technologies Waverly, United StatesTraining as an IT specialist for system integration (m/f/d) Reference: 001_AUSB-2024We are experts in relocation and logistics services. You will find a secure and appreciative training company in us, where sustainability and social commitment are important. · You can move the wo ...
-
Eclipse Enterprises Penn Farms, United StatesYour job description: · Are you interested in working with smart machines and making the production world more sustainable? Then choose to study Digital Engineering in Mechanical Engineering with an apprenticeship as an electrical specialist (w/m/d) at Penn Farms and bring togeth ...
Customer Experience Specialist - Stanton, United States - Point Broadband
Description
>> Customer Experience Specialist Customer Experience Specialist Summary Title:Customer Experience SpecialistID:1347Location:Stanton, MIDepartment:Customer Care Description **Customer Experience Specialist
Stanton, MI** Our growing broadband service business is looking for a skilled problem solver to join our team as a Customer Experience Specialist. We need an enthusiastic individual who can address customer issues to a quantifiable successful outcome. Additionally, the right candidate will explain our service offerings to potential customers and successfully convert those callers into clients. The successful candidate for this role will have a strong command of the companys customer service policies and be well-trained in product knowledge that can be critical for offering quick and accurate assistance to customers.
The Customer Experience Specialist (CES) provides customer support for Point Broadband customers by maintaining up-to-date knowledge of all products, procedures, and special customer incentives and/or programs.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
Provide superior customer service to incoming customer inquires
Assist customers with billing features, service, and/or products
Sell products and services
Provide basic troubleshooting for service issues and/or outages
Process customer requests such as new installations, scheduling, adding features, disconnecting service, transferring of service, etc.
Adjust customer billing accounts as necessary
Ensure customer requests are completed on first call
Ability to work cooperatively with supervisors, co-workers, and customers
Ability to work in an agile environment
Ability to multi-task, prioritize and manage time effectively
Ability to follow policies and rules of the company
Regular predictable attendance required
Assist other Customer Service Representatives with questions
Flexible to work evenings and some Saturdays
Other duties performed as assigned
**COMPETENCIES**
Analytical - Synthesizes complex or diverse information; Collects and researches data
Design Demonstrates attention to detail
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully
Interpersonal Skills Focuses on solving conflict, not blaming; Maintains confidentiality
Oral Communication Listens and gets clarification; Responds well to questions
Written Communication Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Able to read and interpret written information
**QUALIFICATIONS AND EXPERIENCE**
High School Diploma or GED required
At least two years of work experience. Previous customer service and/or call center experience preferred
Strong communications and phone skills, interpersonal skills, basic computer skills, problem-solving skills
Microsoft Office Suite, Google Earth
Commitment to Point Broadband Value System, honesty, integrity, and a strong work ethic
**PHYSICAL REQUIREMENTS/CONDITIONS**
Required to regularly sit for long periods, stand/walk occasionally
Speak, hear normal conversation and telephone ring tones
Operate a computer and other office equipment
Reach with hands/arms frequently at or below chest height and occasionally overhead
Must have adequate close vision for reading and computer work
**LIMITATIONS AND DISCLAIMER**
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of responsibilities, duties and skill required for the position.
**Benefits:**
Medical, Dental and Vision
Company Paid Life as well as Voluntary policies
401(k)
Paid Time Off
Share the Care Paid Time Off
Paid Holidays
Uniform/Boot allowance *Applicable by Position*
Cell Phone Allowance *Applicable by Position*
Career Progression Opportunities
Discounted Broadband Services *Where Applicable*
**Point Broadband is an equal opportunity employer. For further information, please visit** "EEO is the Law" Poster | U.S. Equal Employment Opportunity Commission )