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    Medical Client Service Rep - San Antonio, TX, United States - Lavaseco Universal LLC

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    Full time
    Description

    Join our team at Dutch Boy Cleaners / Five Star Cleaners as a Customer Service Representative, where your enthusiasm and dedication to outstanding service will play a pivotal role in providing our clients with an exceptional dry cleaning experience.

    Your role will be instrumental in maintaining our reputation for excellent customer care and fostering lasting relationships with our community.

    If you have a passion for service and a keen eye for detail, we would love to welcome you to our professional family.

    Greet customers warmly and ascertain their needs for dry cleaning and laundry services.

    • Explain the range of services provided, including cleaning, pressing, and any special treatments available.
    • Check in items, tag garments with customer identification, and prepare orders for processing.
    • Inform customers of pricing, turnaround times, and any relevant policies regarding care and handling of garments.
    • Answer customer inquiries, resolve complaints, and provide guidance on garment care.
    • Update customer records with order details and preferences in the company's database.
    • Conduct quality checks on cleaned garments before returning them to customers.
    • Manage pickup and delivery schedules for customers who request these services.
    • Ensure compliance with health and safety regulations related to the handling and storage of cleaning chemicals and supplies.
    • Assist in inventory management of cleaning supplies and consumables.
    • Handle and resolve any issues concerning lost or damaged items according to company policies.
    • Proven customer service experience or a strong willingness to learn.
    • Ability to operate computer systems and software necessary for transactions.
    • Basic math skills for handling cash and giving change.
    • Knowledge of dry cleaning services and garment care preferred but not required.
    • Flexibility to work in shifts, including weekends.
    • Capability to handle customer complaints and provide effective solutions.
    • A commitment to delivering highquality customer service and maintaining customer confidentiality.
    14 Hourly Wage

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