Host/Busser - Monterey, United States - Alvarado Street Brewery

Description

Job Description

OVERALL

We are seeking candidates who have a passion for craft beverages, awesome food, hospitality and the desire to be a part of a team. Reporting to the General Manager this critical position is a great way to begin to grow your career in food service. The ideal candidate will be flexible and enjoy working this hybrid position. You work both host and busser shifts providing excellent guest service and support to the service team to create an exceptional dining experience. This position is located at our Monterey Brewpub and is an hourly position with hours that will vary based on business needs.

EVERYDAY ESSENTIAL TASKS

Host Responsibilities

• Ensure coverage of the entrance, greeting arriving guests and thanking those that are leaving
• Oversee and assist in maintaining cleanliness of outlet
• Check all menus for cleanliness and accuracy
• Answer the telephone, provide accurate information, and give directions to restaurant
• Maintain waiting list, select table and escort guests to the table
• Resolve guest problems whenever possible and direct communication with manager
• Answer questions regarding menu items as requested
• Clear tables and assist with set-up as needed
• Describe table settings to busser, whenever set-up differs from the usual
• Call to confirm large parties
• Schedule reservations according to established procedures
• Take beverage order and serve drinks when necessary
• Bring guests' needs to the attention of appropriate dining room staff or management
• Other various tasks as assigned
• Comply with all Company safety and health policies and procedures

Busser Responsibilities

• Quickly clear table and and inform the host of available tables immediately
• Offer water and beverages and keep up with refills
• Stock stations, to include linen, and maintain order and cleanliness of section
• Check that glassware and silver are clean and polished, inspecting for spots, residual soap and fingerprints
• Stock clean supplies
• Keep ice bins in kitchen, at bar and on floor full, returning ice scoop to proper location
• Make coffee and ensure that pots are full, properly marked and polished
• Maintain par levels of all supplies
• Carry trays of dirty dishes to dishwasher and unload rack properly
• Clean up spills immediately
• Close side work by cleaning area, restocking supplies and refilling condiments
• Assist servers as necessary, throughout meal service
• Thank guests for their visit and invite them to return
• Make sure restrooms are stocked and clean
• Fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the manager on duty
• Other various tasks as assigned
• Comply with all Company safety and health policies and procedures

SKILLS & EXPERIENCE

• High school diploma or equivalent required
• Ability to oversee the efficient seating and scheduling of dinner guests
• Ability to maintain professional demeanor in stressful situations
• Excellent communication skills – verbal and listening
• A desire to help out where needed and work as part of a team
• Passion for providing extraordinary service
• The ability to thrive in a fast-paced environment
• Flexibility to work a variety of shifts
• At least 6 months experience in a full-service restaurant preferred
• Must be upbeat, outgoing and positive
• Valid Safe Food Handling certification (ServSafe) if handling food

PHYSICAL & MENTAL REQUIREMENTS

• Able to stand, walk, and be on your feet for prolonged periods
• Repetitive motion of the wrists, hands, and fingers
• Able to maneuver on uneven ground
• Able to read and follow written English instructions
• Able to regularly twist, turn, kneel, climb, stoop, bend, and crawl on occasion
• Able to lift and carry supplies and equipment weighing up to 50+ pounds on occasion and 25 pounds regularly using appropriate techniques and tools
• Able to safely navigate crowded spaces
• Able to work in indoor and outdoor environments with moderate noise and occasionally slippery floors
• Able to comply with and enforce all health, safety, and personal hygiene policies and standards.

PERKS

• Complimentary beer with in-house and take home privileges.
• Discounts on food and beverage at our Salinas, Carmel and Monterey locations.

ABOUT ALVARADO STREET BREWERY

Alvarado Street Brewery was founded by father-son duo John and J.C. Hill in March of 2014. What started as a neighborhood brewery restaurant in Downtown Monterey has evolved into three locations dedicated to serving Monterey county's locals and visitors alike. Our production brewery & tasting room opened in the Spreckels Junction area of Salinas in 2016. In early 2018 we opened our R&D pilot brewery and bistro in Carmel-by-the-Sea, known as the "Stro." Our newest addition to the ASB family is Alvarado on Main located in Oldtown Salinas which opened in the fall of 2022.

We are committed first and foremost to the community we serve. Beer is a common thread that brings people together of all backgrounds and walks of life, and we welcome everyone through our doors. As an employer, we strive to ensure an equitable working environment that's centered on inclusion and diversity. As a community partner, we engage with local nonprofits and environmentally focused organizations to be a great steward of the beautiful area we call home.