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West Bloomfield Township

    Customer Service Associate - West Bloomfield, United States - The UPS Store #7584

    The UPS Store #7584
    The UPS Store #7584 West Bloomfield, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Job description

    THE UPS STORE #7584 located at 6311 Haggerty Rd, West Bloomfield is HIRING We are looking for PART TIME (possibility of FULL TIME in October) Customer Service Associates with proven customer service experience and willing to become a long-term employee of our company. Our store is open 7 days a week. Weekends are scheduled on a rotation basis. Starting pay is $15/hr. Primary responsibility is to deliver world-class customer service to our customers.

    UPS Customer Service Associate Responsibilities:

    • Identify and assess customers' needs to achieve satisfaction
    • Build sustainable relationships and trust with customers through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tool
    • Manage incoming calls
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Go the extra mile to engage customers

    UPS Customer Service Associate Skills:

    • Proven customer support experience or experience as a client service representative
    • Computer applications and internet knowledge required. Adobe experience preferred, but not required.
    • Strong phone contact handling skills and active listening
    • Familiarity with Customer Service Management systems and practices
    • Customer orientation and ability to adapt/respond to different types of personalities
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Must be able to lift 50 lbs.
    • Ability to stand for entire shift
    • High school degree or equivalent

    Job Types: Part-time could become Full-time

    Pay: $15.00 per hour

    Shift:

    • 4 hour shift
    • 8 hour shift
    • Weekend availability
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