Customer Service Phone Representative - West Bend, WI, United States - Delta Defense

Delta Defense West Bend, WI, United States

4 weeks ago

Description

Job Category:
Contact Center

Requisition Number:
CUSTO001636 West Bend, WI 53095, USA Job Details Description Are you ready for a career you can BELIEVE in?* Do you have a strong belief in the 2nd Amendment?

Do you support the natural-born right to armed self-defense?
Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)? Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at (

Position Summary:
Customer Service Phone Advisors provide a world-class experience for our members who reach us by phone.

Be part of a team primarily responsible for receiving inbound contacts from USCCA members and prospects and for making outbound calls to welcome and serve our members.

What will you do? Connect, inform, and assist our callers with all of their membership needs such as updating account information, product purchases, discussing and executing product and membership purchases, membership retention efforts, and engaging in real conversations that deepen trust between our members and the USCCA brand.

This is your opportunity to perform in a supportive team environment and use your unique talents to do meaningful work.

At Delta Defense, this position requires a dynamic approach. Service translates to engagement as we focus on a find-and-fill needs outlook with our members and prospects.

Worried about training? Don't be Delta Defense provides comprehensive, 8-week PAID training so you will be knowledgeable and confident when engaging with our members.

Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Build deep connections while helping others be the very best protectors of self and family.

If you want a job that can make a true difference in someone's life, every day, then this role is for you Join a super fun team that delights in crushing goals and creating raving fans.

You will be asked to take two online assessments in order to complete the application process. Please watch your email for next steps. We look forward to your application.

Essential Duties & Responsibilities:

Field customer calls, troubleshoot and resolve issues, strengthen member relationships.
Respond to customer inquiries with knowledgeable, well thought out answers.
Deepen and retain member relationships through engaging conversations.
Maintain up-to-date knowledge of our products, services, and promotions.
Operate with a "find needs, fill needs" mindset. Provide solutions, offers, and information to match customer needs for product and membership needs.
Handle and resolve customer concerns with empathy and attention to detail.
Follow up with customers as needed to ensure the best possible service experience.
Save/retain customers who are contemplating non-renewal of their membership.
Meet or exceed established targets and key performance indicators.
Collaborate with your team members and help one another learn and grow.
Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions

Required Skills/Experience:

High School diploma or equivalent. Associate's degree or higher preferred.
Prior work history in a Customer Service role. Experience in fielding customer concerns by phone is a plus.
Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
Computer fluency; working knowledge of software applications and advanced internet functions.
Passionate about delighting customers and communicating with them through conversation.
Able to work equally as well in a team environment, in-office or remotely.
Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
Demonstrates the Core Values of Delta Defense, LLC. Worried about training? Don't be Delta Defense provides comprehensive, 8-week PAID training for our Customer Service Phone Advisors so you will be knowledgeable and confident when engaging with our members.
Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. Training is virtual for remote employees.
Hiring for Full Time positions only. Afternoon, evening and weekend shifts available.
Starting salary $18.00/hour+, based on experience. Up to $3.00/hour in premiums are provided based on days and hours worked. This role is also bonus-eligible for company incentive plan. This position can be performed in our beautiful headquarters in West Bend, WI or remotely.
Why YOU should Work at Delta Defense

We are a fun, fast-paced, and rewarding place to work and grow
Nationally recognized in 2023 as a Newsweek Top 100 America's Most Loved Workplace.
Top Workplaces USA award in 2022
Named on Inc. 5000 "Fastest Growing Private Companies" list 12 years in a row
Milwaukee Journal Sentinel "Top Workplace" award 7 years in a row
Milwaukee Business Journal "Best Place to Work" award 6 years in a row Benefits information can be reviewed at: (

Anticipated application close: 05/31/2024 (
If you are a Colorado resident, please email us at to receive complete benefits information. Please include the job title in the subject line of the email.
PM19
LI#-Remote May 1, 2024 PId0ce

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