Central Services Representative - Milwaukee, United States - Medical College of Wisconsin

Medical College of Wisconsin

Verified Company

Milwaukee, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Central Services Representative

Requisition ID #:

Job Category:
Administrative Support/Office- Employment Type: Full Time- Experience Level: Entry Level- City, State: Milwaukee, WI- Work Location: Research Park Center- Department: Medical College Physicians Administration- Education: High School DiplomaPosition Description:

Every day, in ways both big and small, the Medical College of Wisconsin (MCW) is impacting lives for the better.

MCWchangemaking for a healthier Wisconsin.

As an
Central Services Representative, you will answer the main, advertised numbers for the Froedtert & Medical College Clinics.

Assist patients with general information and provide customer service using knowledge of the entire clinical enterprise and a variety of resources, policies and procedures.

Serve as a liaison between outside individuals (i.e. referring physicians and patients) and Froedtert & Medical College of Wisconsin faculty and staff in responding to requests for services and information for the entire enterprise.

In addition to providing information and directing calls for the Froedtert & Medical College Enterprise, also schedule and register patients directly for over 100 physicians in seven or more specialties and all clinical enterprise locations for such specialties.

Help patients schedule with the right physician at a time and location most convenient for them and complete full registration and insurance coverage set up to ensure proper payment for services rendered.

Responsibilities:

Triage all calls to determine caller needs and provides excellent customer service in doing whatever possible to meet their needs. Responds to inquiries and/or routes calls or messages to appropriate individual or area. Receives and dispatches messages and information for the entire enterprise, as the numbers answered are widely advertised to the public.
Schedules, cancels and reschedules appointments via phone for multiple specialties and locations including providing directions, instructions and other information regarding appointments.
Encourages patients to sign up for MyChart and the Froedtert & MCW App to help manage their healthcare electronically and steps them through the process to get activated on these online tools.
Completes full registration including setting up insurance coverage for new patients and verification of registration and coverage information for established patients. Runs electronic eligibility to verify coverage information and ensures the insurance is accepted by our physician groups. Completes MSP questionnaires with Medicare patients.
Manages all web appointment requests for the enterprise and either calls to schedule or routes to the appropriate area to assist the patient.
Develops understanding of all Froedtert & Medical College of Wisconsin clinic locations and the locations of its affiliate facilities, including directions to and within associated buildings in order to give appropriate directions to patients.
Anticipates customer needs and resolves problems to ensure a positive customer experience. Employs sound judgment to ensure the best possible public relations.
Follows detailed protocols, enterprise scheduling tools and multiple information sources to ensure accuracy of all appointment scheduling and registration, as well

Knowledge - Skills - Abilities

Computer Skills
Strong computer skills and ability to type at least 20wpm

Medical Terminology

Knowledge of medical terminology for most specialties extremely helpful.

Insurance

Knowledge of insurance terminology and plans in order to accurately verify and register in system.

Communication skills

Ability to listen carefully and clearly convey information both verbally and written.

Organizational Skills

Organize resources in order to quickly retrieve needed information.

Preferred Schedule:

Position Requirements:

Minimum Qualifications:

Appropriate experience may be substituted for education on an equivalent basis.

Minimum Required Education:
High school diploma

Minimum Required Experience: 2 years

Preferred Qualifications:

Preferred Education:
Associate degree in healthcare administration

Preferred Experience:
Customer Service experience in a high-volume call center helpful. Prefer 6 months or more experience as an Appointment Services Representative.

LI-RT1

Why MCW?

Outstanding Healthcare Coverage, including but not limited to Health, Vision, and Dental. Along with Flexible Spending options
403B Retirement Package
Competitive Vacation and Paid Holidays offered
Tuition Reimbursement
Paid Parental Leave
Pet Insurance
On campus Fitness Facility, offering onsite classes.
Additional discounted rates on items such as: Select cell phone plans, local fitness facilities, Milwaukee recreation and entertainment etc.

MCW as an Equal Opportunity Employer and Commitment to Non-Discrimination