Associate Director of Outreach, Cultural - Baltimore, United States - Faculty Physicians Inc.

Faculty Physicians Inc.

Verified Company

Baltimore, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

In an effort to support clinical growth and quality of care within the Department of Surgery, it is critical to have an operational lead focused on physician outreach, departmental cultural improvements, safety and quality of care and compliance monitoring, all while supporting the business operations initiatives within the department of surgery.

This position will support Department of Surgery practices at both UMMC and throughout the UMMS system.

EDUCATION/EXPERIENCE

Master's degree from a fouryear college or university or related field; or equivalent experience
510 years of experience in a healthcare setting
At least 5 years of previous management experience

ESSENTIAL JOB FUNCTIONS

Responsible for supporting, implementing of new practices.
Provides coordination of onboarding for new faculty and staff within the clinical practice locations.
Oversees and directs the implementation of departmental objectives, polices, and process to create standardization.
Coordinates and integrates services within the department with other departments, and with the System's primary functions. Participates in the selection of outside services, if needed.
Continuously assesses and improves the department's performance. Maintains appropriate control/assessment programs (if applicable).
Implements trainings and actively utilizes improvement strategies and tools to positively impact all aspects of operations.
In cooperation with departmental leadership, manages all on-site activities in such a way that promotes the satisfaction and welfare of the patients visiting the site.
Facilitates the purchasing of supplies, pharmaceuticals and office goods by working collaboratively with vendors. Assists in the selection of outside services; resolves issues related to services provided by outside vendors.
Works in partnership with Practice Operations Director and Divisions leadership to solve problems, resolves conflicts, enhances operations, and quality and safety.
Communicates operational issues to level of organization required to obtain timely and effective resolution.
Establishes service recovery protocols; trains and empowers staff to address patient concerns; assures all patient issues are appropriately addressed.
Recommends staffing levels, selects, and assigns staff, evaluates performance, evaluates/tests competencies (as applicable), provides orientation, training and continuing education of staff, and initiates or makes recommendations for personnel actions.

Manages float pool staff:
scheduling and coverage needs.

Education:
Required

Masters or better in Business Administration
Bachelors or better

Skills:
Required

Project Management
Problem Solving
Positive Attitude
Miscrosoft Word
Microsoft Excel
Working Well Under Pressure
Written Communication
Interpersonal Skills
Customer Service
Adaptability/Flexibility
Decision Making
Budgeting
Critical Thinking

Behaviors:
Required

Innovative: Consistently introduces new ideas and demonstrates original thinking
Loyal: Shows firm and constant support to a cause
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:
Required

Self-Starter: Inspired to perform without outside help
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Preferred