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- Troubleshoot and provide end user support related to software issues; track and resolve tickets in the ticketing system based on internal resolution guidelines
- Create and maintain training materials, including outlines, reference guides, tips, visual aids, eLearning, communications, and course invitations
- Maintain Firmwide and regional office training schedules
- Works with IT and administrative leadership to identify training priorities and strategies
- Manage course sessions and user progress/attendance in the Firm's Learning Management System
- Prepare training progress reports and summarizes findings for team management
- Collaborate with IT teams to evaluate and test system upgrade functionality
- Collaborate with other IT teams on special projects as needed
- Bachelor's degree preferred
- At least three (3) years of related work experience
- Knowledge of eLearning software and online training tools
- Knowledge of desktop productivity software and document management software
- Experience with macOS a plus
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Technology Trainer-Century City - Washington, United States - Insight Global
Description
The Technology Trainer designs and conducts general and legal-specific training programs for the Firm's personnel utilizing classroom, eLearning and individualized training forums.
This position ensures the Firm's personnel comprehend the software technology tools and features necessary to perform the core functions of their jobs efficiently.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity/affirmative action employer that believes everyone matters.Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to .
com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:
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Job Specifications:
