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    Care Coordinator - San Francisco, United States - Lyon-Martin Health Services Inc

    Lyon-Martin Health Services Inc
    Lyon-Martin Health Services Inc San Francisco, United States

    2 weeks ago

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    Description

    Job Title:
    Care Coordinator

    Company: Lyon-Martin Community Health Services

    Salary: $62,500 per year (based on 40 hrs/week); $30 per hour

    Location: San Francisco, CA

    Reports To: Director of Clinic Operations

    About the Company:

    Lyon-Martin Community Health Services is dedicated to providing top-notch, compassionate, and trauma-informed medical, gynecological, and mental health care services. They focus on serving trans, non-binary, gender non-conforming, and intersex communities and cis-gender women, with a specific emphasis on inclusivity and sensitivity towards various identities.

    The organization is committed to tackling and eradicating health disparities through anti-racism, self-determination, harm reduction, and reproductive and disability justice frameworks. Lyon-Martin strongly believes in community outreach, engagement, and leadership development as essential components of their mission.

    Additionally, the company is dedicated to enhancing access to culturally responsive care through provider training, education, and policy advocacy efforts.



    Job Summary:

    The Care Coordinator plays a crucial role in the medical support team by facilitating referrals for specialty care, assisting with insurance authorizations, and supporting clients in navigating healthcare systems and accessing community resources. This role involves case management responsibilities, including appointment accompaniments, enrolling clients in support services, and assisting with identity document updates.

    The Care Coordinator serves as a key contact for clients seeking gender-affirming surgeries and is responsible for ensuring sensitive and non-judgmental patient care.



    Key Responsibilities:
    • Submit referrals for specialty care and facilitate insurance approvals
    • Assist clients in scheduling and attending specialty care appointments
    • Coordinate gender-affirming surgeries process and support peri-operatively
    • Follow up on missed appointments and provide necessary support services
    • Help clients access social support services
    • Participate in care planning and coordination with interdisciplinary team


    Competencies:
    • Communication, Written: Delivers impactful written communications, including emails
    • Communication, Verbal: Effectively communicates in person and on the phone
    • Reliability: Accountable, punctual, and meets deadlines
    • Time Management: Organizes priorities and responds promptly
    • Customer Service: Takes personal responsibility for customer service
    • Computer Literacy: Utilizes technology effectively for job performance
    • Teamwork: Collaborates positively with team members and accepts constructive criticism
    • Tolerance for Stress, Ambiguity, and Change: Maintains composure under pressure and handles complex problems with flexibility
    • Attention to Detail: Strives for accuracy and performance improvement
    • Decision Making: Makes thoughtful decisions after analyzing information
    • Integrity and Ethics: Demonstrates honesty, confidentiality, and appropriate boundaries
    • Relationship Orientation: Establishes rapport and maintains confidentiality
    • Presentation Skills: Delivers impactful presentations with clarity and professionalism
    • Interpersonal Skills: Identifies and solves issues cooperatively and professionally
    • Accountability: Accepts responsibility for outcomes
    • Follow Through: Monitors project status thoroughly
    • Cultural Sensitivity: Works effectively with a diverse population


    Education, Knowledge, Skills:
    • Minimum one year healthcare experience
    • Culturally sensitive and able to work with diverse populations
    • Experience with varied client demographics and disabilities
    • Proficient in Microsoft Office and data entry
    • Strong communication and organization skills
    • Flexible, proactive, and customer-oriented approach
    • Professional, calm, and warm demeanor


    Preferred:
    Spanish fluency (verbal) preferred
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