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Syracuse

    Service Manager - Syracuse, United States - Penn Power

    Penn Power
    Penn Power Syracuse, United States

    3 weeks ago

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    Description
    Are You Up to the Challenge?

    Are you High energy, self-starter, serious minded, capable of initiating and building productive relationships? If yes, Penn Power Group is looking for someone who can roll up their sleeves, work hard, have fun, and get the job done and join our talent team We have an exciting opportunity for an experienced Service Manager to join our Team. You will play a vital role in overseeing the daily operations of our service department, ensuring that our customers receive the highest level of service possible. The ideal candidate will have excellent communication skills, a strong attention to detail, and a passion for customer service.

    Requirements

    WHAT YOU WILL DO:
    • Oversee staff up to 20 Technicians
    • Achieve and maintain a minimum Retail recovery rate at 83% of posted rate, maintain minimum a Warranty recovery rate of 75% of approved rate
    • Schedule and shop loading in concert and communication with the SeA
    • Prepare the shop workload 30 minutes prior to each shift start
    • Assign work to accomplish the Initial 2 hour diagnosis for all intake repairs and ensure a ROADWORTHY inspection is performed effectively
    • Communicate the initial diagnosis and the ROADWORTHY additional repairs identified for purposes of estimating to the SeA
    • Assign the technician (tech) best suited to perform the repair or maintenance in the quoted or standard repair time of each repair
    • Ensure that each technician assigned to a job understands the assignment the time allocated for sale of the job
    • Accept all work flow of LINQ cases for estimating assistance and input, their role is not responsible to open new cases, merely assist the SeA
    • Allocate and dedicate maximum time to be on the shop floor assisting the technicians with the repair issues
    • Be knowledgeable in the estimated scope and value of each repair order as it relates to the labor sale in hours and the parts content sold and communicate to the technicians
    • Manage the RO for timely closing - timely closing can be defined as the shop work order submitted to the SeA for billing by close on the business day of the last labor, or sooner
    • Ensure the quality of tech write up for Retail and Warranty repair orders
    WHAT YOU HAVE:
    • Minimum high school diploma required; an Associate's Degree in management or equivalent years of experience preferred
    • 3+ years of experience working in a supervisory capacity in a Heavy Duty Diesel Branch Service Operation.
    • Must have previous Heavy Duty Diesel Technical experience
    • Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.)
    • 4 year Business Management degree is a plus.
    WE OFFER:
    • Competitive salary
    • Comprehensive benefits including medical, dental and vision insurance
    • 401(k)
    • Annual Tool and Shoe Allowance; Uniforms
    • On-going paid training
    • Tuition Reimbursement
    • A fun work environment where our teammates feel appreciated.
    ENVIRONMENTAL JOB REQUIREMENTS AND WORKING CONDITIONS:

    The work environment and physical working characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
    • Office environment, sedentary job.
    • Person in this position needs to occasionally move about inside the office to access file cabinets, office machinery
    • Must have the ability to walk/stand throughout the day
    Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time

    Penn Power Group is a federal contractor and has implemented an affirmative action plan to ensure equal employment opportunities for females, minorities, individuals with disabilities, and qualified targeted veterans. We make reasonable accommodation for individuals with disabilities to apply for employment. Contact ONLY if you wish to request an accommodation or if you wish to be included in our affirmative action program. Resumes sent to

    this address will not be accepted.

    Penn Power Group LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

    For more information about PENN Power Group, please visit our website at
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