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Syracuse

    Member Services Manager - Syracuse, United States - Cooperative Federal

    Cooperative Federal
    Cooperative Federal Syracuse, United States

    3 weeks ago

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    Description

    Description:

    Cooperative Federal is a credit union on a mission to provide accessible financial services in ways that advance economic justice.

    Founded by local organizers and activists in 1982, we are a mission-driven, community-owned nonprofit focused on social and economic justice. Joining our team is making a choice to dedicate yourself to building our local community and advancing social justice.

    We are seeking a Member Services Manager to lead teams of Member Service professionals that are dedicated to improving the lives of our members, their families, and communities.

    The following essential responsibilities are driven by our mission: to foster social equity and economic justice in Syracuse, NY by connecting all people with capital and banking services - especially in communities that have been unjustly excluded from wealth.

    Duties:

    • Supervise the teller operations at our four community branches by assigning work, answer questions, solving problems, helping with complex transactions and sensitive member relations problems
    • Effectively model the exceptional member service experience by passionately leading, motivating and participating in branch activities
    • Ensure that staff is trained and cross-trained to ensure consistent delivery of quality service to members and ensure accuracy in transactions
    • Participate in strategic planning as a Management Team member; lead Member Service activities and initiatives to reach strategic goals and growth plan
    • Represent the credit union at community events as well as seeks opportunities to expand relationships with employer groups
    • Coach team to blend exceptional member service with referrals to the credit unions asset-building, financial education, and loan programs, and provide education and guidance to members on the use of Cooperative Federals multiple delivery channels
    • Continuously and proactively researches, develops, and implements strategies to improve overall operating efficiencies

    Qualifications:

    • Bachelors degree preferred with three-five years of progressive leadership experience within the financial industry
    • Must have solid leadership, managerial, and project management skills
    • Credit union or banking experience of at least three years preferred
    • Experience managing multiple locations preferred
    • Excellent listening and communication skills
    • Must also exhibit sound, independent judgment, strong analytical skills, and have a proven track record for multi-tasking and performing duties in a fast paced environment.
    • General knowledge of Windows operating systems. At minimum, intermediate level user of Word and Excel.

    Applicants should be passionate about advancing the credit unions community development and social justice mission, and enthusiastic about working with diverse audiences.

    Cooperative Federal is an Equal Opportunity Employer

    Candidates should submit a resume and cover letter.

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