Training Design - Rochester, United States - Excellus BlueCross BlueShield Inc

Description

** Training Design & Delivery Specialist I **

**Job Category****:** Non Manager **Requisition Number****:** TRAIN007486 Showing 1 location **Job Details**

**Description**

Summary:

The Training Design and Delivery Specialist is responsible for the development and revision of training content by using appropriate instructional design methods to support and drive enterprise-wide training and performance development efforts through blended learning and development solutions.

This position also p rimarily supports commercial and consumer Sales in the effective communication and training of new hire or current information, changing operational procedures, changing industry information and skills/talent development.

Essential Responsibilities/Accountabilities:

Level I:

Designs training using a variety of modalities (e.g., instructor-led classroom and webinar, self-paced e-learning, self-paced paper, etc.) depending on the needs of the business

Applies basic instructional design concepts and training techniques to include e-learning

Works closely with key stakeholders to develop and create course content, teaching and learning activities and supporting materials based on the understanding, articulation and implementation of best practices in curriculum development

Applies instructional design and delivery best practices to provide educational opportunities to external brokers

Partners with stakeholders throughout the company to understand their ongoing needs, directing future projects

Ties course learning objectives and goals to business objectives

Analyzes tasks, jobs, and target audience requirements and conducts training need analyses to inform instructional design and modalities

Incorporates multimedia instructional content

Collaborates with subject matter experts (SMEs) to evaluate and refine existing learning and development programs to ensure the delivery of training is thoroughly prepared and updated

Collaborates with stakeholders to create effective/engaging online learning experiences

Leads and/or assists in special projects related to company-wide learning and development as necessary .

Creates job aids, workbooks and other supporting documentation to reinforce concepts in taught in training programs

Schedules and manages training meetings and logistics (on and off site), including continuing education classes for all users within Marketing and Sales who hold a license

Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs.

Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

Regular and reliable attendance is expected and required.

Performs other functions as assigned by management.

Level II (in addition to Level I essential responsibilities/accountabilities):

Independently manages and prioritizes a larger volume of work

Acts as an established subject matter expert on multiple instructional design and delivery principles and adult learning styles, and is able to identify when to use what methodologies and modalities

Acts upon assessment results, feedback and findings to gain greater impact, efficiency and return on investment for future training solutions

Consistently researches best practices in instructional design and training delivery, and brings new and innovative ideas to the Learning and Development team

Is able to develop blended learning solutions for Sales roles, including guiding a social learning experience through the use of technology

Level III (in addition to Level II essential responsibilities/accountabilities):

Partners with Sales staff to attend external stakeholder meetings to better understand broker and group needs as they relate to training.

Onboards and mentors new hire staff within the Sales Training team.

Leads projects and initiatives that include multiple divisions and significant visibility across the organization. Relies on significant experience and judgment to plan and interact with key stakeholders; A wide degree of creativity and latitude is expected.

Anticipates how the industry and corporate changes may affect sales job functions, procedures and best practices and works to identify new processes to support changes.

May represent the training department in Health Plan committee meetings.

Minimum Qualifications:

NOTE:

We include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels:

Bachelors Degree in related field. In lieu of degree, 4-5 years experience in related field.

Minimum of three years of Training Development and Delivery experience .

Must have strong Microsoft Office skills

Must be able to demonstrate proficient project management skills

Ability to strategize, communicate, make decisions and work well on teams

Must demonstrate a clear understanding of learning management systems and how to manage learner transcripts to assist leaders with coaching opportunities and identify gaps in knowledge, skills and abilities

Ability to effectively manage complex projects, taking initiative to achieve outcomes

Creative and analytical problem-solving skills

Organizational and active listening skills

Strong presentation, facilitation, and written communication skills

Authoring tool knowledge with tools such as Adobe Captivate and Camtasia

Must be self-motivated and able to work independently

Must be willing to travel as necessary

Level II (in addition to Level I minimum qualifications):

Minimum of five years of sales, training and/or development experience, with advanced platform and coaching skills.

Comfortable navigating and influencing strong personalities within a complex business landscape

Demonstrated experience collaborating across a matrixed organization

Level III (in addition to Level II minimum qualifications):

Minimum of seven years of sales, training and/or development experience, with advanced platform and coaching skills.

R egarded as a subject matter expert (SME) in Systems and Sales processes.

Physical Requirements:

Ability to travel across company regions.

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The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE:

Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

**Skills**

**Education**

**Preferred**

Bachelors or better in Review Req