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    Systems Engineer - Raleigh, United States - Bandwidth

    Bandwidth
    Bandwidth Raleigh, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Who We Are:

    Bandwidth (NASDAQ: BAND) is a global communications software company that helps enterprises connect people around the world with cloud-ready voice, messaging and emergency services. Backed by a network reaching 60+ countries covering 90 percent of global GDP, companies like Cisco, Google, Microsoft, RingCentral, Uber and Zoom use Bandwidth's APIs to easily embed communications into software and applications. Bandwidth has more than 20 years in the technology space and was the first Communications Platform-as-a-Service (CPaaS) provider to offer a robust selection of APIs built around our own global network. Our award-winning support teams help businesses around the world solve complex communications challenges every day.

    At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

    What We Are Looking For:

    As a Systems Engineer you will be a critical member of the corporate engineering team. This role will have a strong emphasis on customer service. This is a role that requires individuals to be versatile in their skillsets ranging from configuring and supporting SaaS infrastructure, to more traditional IT Systems Infrastructure and Directory Services. This position provides technical support for both hardware and software system administration to call Bandwidth employees. This position requires a strong background in system engineering and quality coding or scripting abilities in both Windows and Linux.

    What You'll Do:

    • Strong advocate for quality coding and practices, proposes effective solutions to difficult or persistent problems. 2. Consistently solve complex problems in a robust, scalable, and performant way.
    • Design, configure, maintain, and troubleshoot Virtual infrastructure (VMware preferred).
    • Use scripting to solve for automation, updating, or correcting other issues with systems or services 5. Maintain and troubleshoot IDaaS systems, including auditing and the add/remove of SaaS applications and services 6. Responsible for implementing and managing physical and virtual server OS and hardware
    • Configure, maintain, and troubleshoot the JAMF platform for Mac device management and Intune for PCs 8. Maintain, and troubleshoot Active Directory authentication, group policy, and other services
    • Support the security patching, server hardening and incident remediation relating to systems infrastructure 10. Provide tier 2 and 3 support to internal helpdesk team and end users as needed

    What You Need:

    • Bachelor, or relevant experience
    • 6 years IT
    • AWS, SaaS, Active Directory, Virtualization, Dell EMC
    • Active Directory, IDaaS systems, SaaS administration and integration, Powershell, Bash, Virtualization

    Bonus Points:

    • Design and implementation of virtual environments, VoIP/Telcom, SaaS, Okta, JAMF, Jira, IDM
    • Ansible, Docker

    The Whole Person Promise:

    At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well...

    • 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
    • All new hires receive four weeks of PTO.
    • PTO Embargo. When you take time off (of any kind) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
    • Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
    • "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
    • 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

    Are you excited about the position and its responsibilities, but not sure if you're 100% qualified? Do you feel you can work to help us crush the mission? If you answered 'yes' to both of these questions, we encourage you to apply You won't want to miss the opportunity to be a part of the BAND.

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