MIS Helpdesk Coordinator II - Salt Lake City, United States - HF Sinclair

Description

Basic Function

HF Sinclair is seeking a Point of Sale Technical Support in Salt Lake, UT who will responsible to resolve moderate to complex end-user calls as related to Gas Station Point of Sale System installations. Audits, completes, modifies credit card system profiles and Mobile Payments configurations, under general supervision.

Job Duties

• Provides Tier 1 support primarily, and as needed to assist Customer Support staff
• Receives and responds to field technicians' requests, providing support and resolving routine problems concerning Credit Card and Mobile payments processing
• Receives and coordinates, as needed, all levels of technical and system balancing questions from Gas Station Owner and Operators
• Assist in configuration, setup and testing of DINOPAY Mobile payment application
• Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request
• Maintains or problem solving for equipment provided by HF Sinclair
• Monitors and resolves entry-level issues relating to systems, network, and security
• Performs entry-level remedial actions to correct problems

Special assignments or tasks assigned to the employee by their supervisor, as determined from time to time in their sole and complete discretion.

Experience

A minimum of two years of helpdesk or desktop technician experience is preferred.

Education Level

A minimum of a High School Diploma or equivalent is required.

Required Skills

Intermediate-level computer skills including Microsoft Word, Excel and Outlook. Decision-making, analytical, problem solving and interpersonal skills. Intermediate reading and writing skills, basic reading skills, the ability to perform basic mathematical calculations, and excellent interpersonal skills with the ability to effectively communicate with others, both written and verbal communication. Understanding and the use of Payment Apps on Android or iPhone devices is necessary.

Preferred Skill

Computer Helpdesk, minor Networking experience and a General knowledge of credit card functionality would be valuable

Supervisory/Managerial Responsibility

None.

Work Conditions

The 8 hour shift is Monday through Friday between 7:00 to 7:00 with a hybrid schedule after completion of training .

Our One HF Sinclair Culture:

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation ("HF Sinclair"), headquartered in Dallas, Texas, is an independent energy company that produces and markets high value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products in 19 states principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high quality fuels to more than 1,300 Sinclair branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming. HF Sinclair also owns a 47% limited partner interest and a non-economic general partner interest in Holly Energy Partners, L.P., a master limited partnership that provides petroleum product and crude oil transportation, terminalling, storage and throughput services to the petroleum industry, including HF Sinclair subsidiaries.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.