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- Assist with Network, Security, and PC systems to include hard disk backup, file restore functions, security administration, performance monitoring, problem determination and resolution.
- Maintain and utilize skills in using purchased PC products printing, audio visual equipment, and conferencing tools, in order to answer typical user questions independently.
- Perform hardware and software upgrades when appropriate on the various systems, such as routers, firewalls, servers, video conferencing systems and PC's.
- Perform user setup and network backups at Corporate, Regional Offices, and Corrections and remote sites to include LAN, security and e-mail administration.
- Work with the Point of Contacts (POCs) at remote sites on technical issues, maintaining hardware and software asset inventories and provide ongoing training.
- Coordinate new site startups including equipment budget, network design, lab configuration, installation and training.
- Provide staff training for corporate, corrections and Job Corps staff to increase productivity and to promote security awareness.
- Maintain Azure and Windows Active directory structure including Group Policies, DFS, security and redundancy.
- Configure and administer SQL databases for Intel based enterprise applications.
- Use call tracking system to document all customer interaction and record technical information.
- Provide excellent customer service in all dealings with end users, vendors and coworkers.
- Quickly improve, develop, or change IS applications as technical and applications needs require.
- Provide information necessary for MTC sites to stay ahead the competition in performance/compliance.
- Provide annual IS capital and Operations budgets to correctional facilities.
- Contribute to on-call rotation for 24x7 support of helpdesk and network systems.
- Participate in scheduled off hours monthly maintenance activities.
- Ensure systems get patched and updated regularly and provide timely user notification of maintenance requirements and effects on system availability.
- Follow and assist with revising policies and procedures that keep us compliant with industry standard regulations such as HIPPA, CJIS, PII, etc.
- Maintain accountability of property; adhere to safety practices.
- Demonstrate a commitment to valuing diversity and contributing to an inclusive working environment.
- Contribute to our company Culture of Caring by maintaining positive and respectful relationships with employees, customers, vendors, program recipients and our community.
- Ensure day-to-day activities promote sustainability and reduce the impact on the environment by minimizing waste and maximizing recycling; saving energy; and minimizing water usage.
- Bachelor's degree in computer science or related field and five years related experience.
- Current Cisco, CompTIA and/or Microsoft MCSE certification preferred.
- Must have working knowledge of Microsoft Azure products Endpoint, SharePoint, Exchange and Teams.
- Directly related experience may be considered in lieu of formal education requirements, if approved by management.
- Must have excellent customer service, interpersonal, and analytical skills.
- High standard of customer service, quality and attention to detail.
- Ability to utilize a high degree of creativity, analytical thinking, and initiative to solve business problems.
- Ability to excel in a collaborative team environment as well as work independently while following documented processes and procedures.
- Desire to share knowledge amongst the team through documentation and cross-training.
- Ability to quickly learn new skills and systems.
- Must be willing and able to travel.
- Must have excellent verbal and written communication skills.
- Job Corps or Corrections experience preferred.
- Unless waived by management, valid driver's license in state of employment and acceptable driving record.
Network Administrator - Centerville, United States - Management and Training Corporation
Description
Job DescriptionBegin your future now and join the nearly 10,000 associates working daily to make a difference in the lives of at-risk populations. Headquartered in Centerville, Utah, Management and Training Corporation (MTC) provides thousands of individuals with life-changing opportunities through our management of Job Corps Centers and Correctional Facilities. Apply today and find out why MTC is a true Leader in Social Impact
Position Summary:
Reports to the IT Director. Responsible for designing, maintaining/administering MTC's network and Azure Cloud/Microsoft Active Directory environment, maintaining the integrity of Job Corps and Correctional sites Local Area Networks (LANs) & Wide Area Networks (WAN), and provide technical support for the sites.
Essential Functions: