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Computer Technician - Salt Lake City, United States - University of Utah
Description
DetailsOpen Date 04/09/2024
Requisition Number PRN38151B
Job Title Computer Technician
Working Title Computer Technician
Job Grade D
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
VP Area President
Department HCI Computing & Tech Operation
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range 15.19 to 28.08
Close Date
Open Until Filled Yes
Job Summary
The HCI Help Desk is the central point of contact for all IT related incidents and service requests for Huntsman Cancer Institute.
Technical support includes, but is not limited to, incoming phone calls, walk-up traffic, online support tickets and service requests, automated pages and alerts and emails.
HuntsmanCancer Institute is committed to cancer prevention, care, and survivorship for all communities within the area we serve – which includes Idaho, Montana, Nevada, Utah, and Wyoming – with impact worldwide.
Huntsman Cancer Institute values cancer-related health equity, and inclusion as integral to our guiding principle to serve our patients and their communities, and our commitment to foster a culture of belonging for all within our organization.
In your cover letter or during your interview process, we invite you to share how your personal and professional experiences have prepared you to serve as a member of our team as we work to reduce the cancer burden experienced by all people and communities.
This may include description of your prior experiences related to research, prevention, clinical care, community engagement/outreach, training, administration, or other areas relevant to Huntsman Cancer Institute's mission and this position.
Learn more hereResponsibilities
Essential Job Functions
Respond to service request tickets, phone calls and walk up traffic providing support for all computer, printer, mobile and other IT devices used by HCI personnel.
Help Desk support includes, but is not limited to, the following: configure, setup and troubleshoot desktops and laptops (Windows and MAC OS), tablets, printers, handheld scanners, label printers, Cisco IP phones, and various other hardware and software within the hospital and research environments.
Create training and how-to documentation for co-workers and users to share via training sessions, the knowledgebase, Teams messaging and channels and SharePoint sites.
Communicating to the customer within the time specified.
Adding notes to the service requests from ticket submission to resolution.
Update inventory appropriately when handling computer equipment for surplus, ISO alerts, moves or replacements and other items.
Return all computer equipment, tools and other necessary items to the storage area for CATG .
Provide technical and other support for projects led by other departmental staff.
Interface with hospital and research staff when necessary to manage any vendor IT requirements for equipment.
Share important support, vendor and other technical information with the CATG helpdesk and document the information in the knowledge base.
Coordinate escalation of issues to the appropriate team as needed.
Non-Essential Job Functions
Participation in numerous projects that may require the setup and dismantling of hardware not normally considered to be IT.
Other duties as required.
Working Conditions
General climate-controlled office environment.
Low noise level.
Prolonged sitting and repetitive motion due to extended computer use.
Frequent exposure to hospital and research lab environments.
Stress related to conflicting priorities and meeting schedule deadlines.
Daily, professional communication with users of varying IT abilities.
Physical Requirements
Ability to see, speak, hear, write, and understand English.
Sustained attention to detail.
Prolonged sitting and repetitive motion due to extended computer use.
Some physical exertion.
Must be able to walk and/or stand for long periods of time.
Must be able to lift 40 pounds.
Position Qualifications
Must be able to read, write, and speak English fluently.
Expert level Windows OS troubleshooting and problem resolution skills.
Very strong Macintosh OS troubleshooting and problem resolution skills.
Good working knowledge of Windows networking and server communications.
Understanding of Active Directory.
Strong analytical, problem solving, and conceptual skills.
Strong teamwork and interpersonal skills.
Excellent verbal and written communication skills and ability to express complex technical concepts in terms that the business unit can understand.
Thrives in a somewhat unstructured hands-on environment that demands a consultative approach spanning multiple environments while maintaining a professional and empathetic demeanor.
Knowledge sharing and coaching capabilities.
Work Environment and Level of Frequency typically required
Nearly Continuously:
Office environment.
Physical Requirements and Level of Frequency that may be required
Nearly Continuously:
Sitting, hearing, listening, talking.
Often:
Repetitive hand motion (such as typing), walking.
Seldom:
Bending, reaching overhead.
Minimum Qualifications
Associate's degree in a computer related field and two years of experience or equivalency (one year of education can be substituted for two years of related work experience) required.
Preferences
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS").
Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work).
Contact Human Resources at for information.Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.
Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status.
The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or activities extends to admission and employment.Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action ( OEO /AA).
Online reports may be submitted at
This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses.
They also provide information about safety and security-related services offered by the University of Utah.A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
