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    Lead Business Systems Administrator - Denver, United States - Heartland Financial USA, Inc.

    Heartland Financial USA, Inc.
    Heartland Financial USA, Inc. Denver, United States

    2 weeks ago

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    Description
    Employment at Heartland Financial USA, Inc. is employment at will
    Lead Business Systems Administrator page is loaded

    Lead Business Systems Administrator

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    remote type

    Remote

    locations

    MINNESOTA - CST (Remote)

    WISCONSIN - CST (Remote)

    ILLINOIS - CST (Remote)

    TEXAS - CST (Remote)

    CALIFORNIA - PST (Remote)

    time type

    Full time

    posted on

    Posted 4 Days Ago

    job requisition id

    HTLF is an equal opportunity employer committed to creating a diverse workforce.

    We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

    HTLF is a diversified financial services company headquartered in Denver, Colorado.


    We deliver community banking at scale by powering our geographically diverse group of banks with technology, efficiency and strength — giving local decision-making the opportunity and insights to focus on customers and growth.

    Relationships have been the core of our company since its founding in 1981. We're deeply invested in the communities we serve, and that's why our clients choose us as their banking partners.

    What's different about a career at HTLF? We believe our employees and their diverse backgrounds, perspectives and skills are our greatest assets.

    We wouldn't be HTLF without the people with whom we surround ourselves and empower to enrich the lives of our customers, employees and communities.

    We're dedicated to making HTLF the best place to work – where your opinions are valued, your feedback and ideas are heard, and your opportunities for personal growth and professional development are endless.

    Under minimal supervision, the Lead Business Systems Administrator is responsible to implement and support application systems across the enterprise.

    This includes designing, building, and implementing and optimizing applications, software and systems to ensure they meet expected service levels and to prioritize the backlog of enhancements.

    This role will also troubleshoot performance issues.
    Primary Responsibilities

    Leverages technical knowledge to support the business line leadership vision and plans in conjunction with Marketing, Compliance, Technology, Risk management and related functions.

    Leads Troubleshooting (fields incoming incidents) enterprise applications for internal customers to isolate and diagnose problems.
    Performs hands-on fixes including configuring systems and applications in accordance with third party vendor documentation.

    Works directly with Heartland Business Leaders to ensure application availability and change requests are documented with requirements, prioritized, tested, and completed in a timely manner.

    Adheres to department standards for Change and Incident Management.

    Records, tracks, and documents the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.

    Guides the Communications of application problems, incidents, and issues to key stakeholders, including management, end users, business leaders, and third-party vendors.

    Works independently on more complex projects and processes.
    Tests, fixes, and performs post-resolution follow-ups to ensure problems have been adequately resolved.

    Researches, evaluates, and recommends potential software solutions and enhancements, including off-the-shelf and open source components, to ensure that they meet business requirements.

    Creates or assists others in writing end-user documentation, instructions and procedures to be used for training to use new of modified software.

    Assists the Business Systems Product Managers with merger conversions of applications.

    Works closely with vendors and internal team members to implement new features as they become available or are requested by the business lines.

    Provides support for the testing of new and existing enterprise software application under development or consideration.
    Serves as contact person for audits and related examinations. Monitors, implements and follows exam findings to completion.
    Conducts annual vendor and security reviews as directed by management.
    Trains junior Business Systems Administrators.
    Utilizes expertise to proactively identify areas for operational efficiencies and design/articulate a means for process improvement.
    Leads HTLF Business Recovery plan and actively participates with testing of plan.
    Participates in long term strategy planning to advance HTLF

    systems/applications.
    Works closely with business lines to find, review, and analyze vendor capabilities from a technical perspective.
    Develops relationships with key vendors to stay abreast of strategic direction for vendor products.

    Completes annual E-Learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function.

    Qualifications
    ServiceNow and/or Atlassian experience preferred
    Product Owner experience preferred
    Bachelors Computer Science preferred or related field; or equivalent experience required
    7-10 years experience as a Systems Analyst, Developer, or Applications Administrator required
    Proven experience with troubleshooting principles, methodologies and issue resolution techniques
    Broad knowledge of programming languages and techniques
    Understanding of API and SSO integrations
    Experience in testing processes, change management, and vendor management
    Experience in data mapping, system conversions, systems integration and software development
    Proven ability to work in fast paced environment and meet project deadlines
    Strong customer service experience and advanced analytical and problem-solving skills
    Ability to work well individually and in a team environment

    Scheduled Weekly Hours:

    40 Time Type:
    Full time

    The targeted salary for this role is:
    $116, $152,040.00

    You may also be offered incentive compensation, and benefits. Benefits may include Medical, Dental, Vision, 401(k), Health Savings Account, Paid Time Off.

    Actual compensation may vary based on geographic location of the specific role as well as work experience, education, and skills of the selected candidate.

    About Us

    At HTLF we seek those who are lifelong learners, creative thinkers and have an inquisitive mind.

    If you thrive on challenges and look forward to new opportunities that build positive relationships while providing exceptional results, HTLF is the place for you.

    We want you to discover your unique potential and limitless professional possibilities while working with us. HTLF is a diverse and inclusive workplace creating an environment where work feels like a second home. Everyone, regardless of their role, will feel accepted, supported and equally involved.

    What makes our team so great is the value HTLF places on individualism and appreciation for the differences each employee offers.

    We're a growing team committed to creating a valued workplace for everyone.

    Our leaders are actively engaged and committed to providing a positive and professional work environment. They are dedicated to helping you grow and develop your career. We work closely with our employees to strategize individual professional development plans, performance goals and professional development opportunities.

    Recognizing and rewarding hard work, developing talent and fostering employees for the next stages of their career is what you can expect as a member of our team.

    We grow, when you grow.


    Our work family is extremely important to us and at HTLF we strive to ensure our employees are happy, engaged and evolving Help us continue to build an exceptional team that lives our mission statement every day of enriching lives one customer, employee and community at a time.

    Member FDIC ∙ Equal Housing Lender
    Employment at Heartland Financial USA, Inc. is employment at will

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