Front Desk Concierge - Philadelphia, United States - Stratton Amenities

Stratton Amenities

Verified Company

Philadelphia, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Stratton Amenities offers a full-service concierge solution providing luxury, hotel-style front desk and concierge services for upscale high rise apartments.

Our mission is to create the most hospitable experience for our associates, residents and clients.

Position Requirements

Excellent verbal and written communication skills
Exceptional relationship and rapport building skills
Excellent problemsolving skills
Take pride and ownership in the position and property
Listen and react quickly to residents' and guests' requests in a genuine manner
Possess amazing interpersonal skills and exceptional guest service abilities
Be organized, proactive, productive and selfmotivated showing a positive attitude
Work a flexible schedule, including holidays and weekends
Maintain a neat and professionally wellgroomed appearance
Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

Greet and direct residents and visitors with a pleasant attitude
Exceed residents' and guests' expectations by providing anticipatory service
Cultivate and retain cohesive relationships with residents, vendors and contractors
Maintain confidentiality of residents
Professional telephone etiquette and message delivery
Accurately log guest packages, ensure timely delivery and perform package inventory audits
Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
Monitor access throughout the shift and ensures authorized resident and guest use only
Cautions residents or guests behaving in an unsafe manner
Perform all other duties as assigned

Additional Responsibilities May Include

Responsible for access and control of the pool and amenity deck
Enforces pool rules, policies and restrictions as directed by the property
Escort people if necessary
Assist in the scheduling and completion of all amenities' requests including local transportation, residents' moveins, dinner reservations, pet walking, drycleaning pickups and dropoffs, event planning, grocery and package delivery, housekeeping, etc.
Walk the premises to ensure the highest standards are being met
Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service._

Job Types:
Full-time, Part-time

Benefits: