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    Network Center Manager - Richmond, United States - Virginia Lottery

    Virginia Lottery
    Virginia Lottery Richmond, United States

    3 weeks ago

    Default job background
    Description


    For more than 34 years, the Virginia Lottery has been building an amazing organization committed to growth and giving back - and having fun while doing it.

    Operating entirely on revenue from game sales, rather than tax dollars, the Virginia Lottery generates more than $2.0 million per day for Virginia's K-12 public schools.

    The Virginia Lottery also licenses and regulates casino gaming and mobile sports betting.


    The Virginia Lottery, an independent state agency, is currently seeking a Network Center Manager to join our Information Technology Services Department.

    This position is located in Richmond, Virginia.

    The Network Center Manager will be responsible for coordinating the microcomputer technology functions of the Network Center to ensure that workstations, servers, and LAN attached peripherals are procured, installed, configured, and maintained to effectively meet user needs.

    The Network Center Manager will:

    Manage professional staff of engineers to accomplish goals in accordance with Lottery objectives

    :

    Analyze end-user requests for service
    Evaluate multiple potential courses of action
    Assign and monitor project tasks and resources
    Manage projects to ensure established prioritization and deadlines are met
    Assign priorities to pending projects and tasks in accordance with Lottery goals and objectives
    Assign specific responsibilities to Network Center staff members
    Manage personnel issues for all staff (i.e., performance, hiring, termination, etc.)
    Assess and recommends staff training as needed

    Provide support for managed systems

    :

    Maintain extensive knowledge of all mission critical microprocessor-based systems
    Maintain detailed knowledge of all other microprocessor-based systems in use at the Lottery
    Maintain working knowledge of interfaces to all other Lottery systems
    Maintain working knowledge of all Lottery business systems
    Procure necessary hardware, software, and services through approved channels
    Participate in the selection and award of all Network Center contracts
    Supervise the performance of Network Center contractors and vendors
    Develop or review standards and procedures for evaluating system performance
    Review internal performance data to validate proper system performance
    Review performance data provided by vendors and contractors
    Perform as IT System Owner on specifically identified systems
    Develop or review maintenance guidelines, including problem resolution procedures
    Provide internal and external escalation guidelines
    Provide direct troubleshooting assistance as required

    Provide Technical Assistance to Project Teams:

    Identify and complete microcomputer service needs related to Lottery projects
    Provide technical advice and assistance to other Lottery divisions
    Participate as requested on RFP, IFB, RFI, and other evaluations

    Provide Management Support:

    Assist the Director of IT in developing standards and procedures relating to the microcomputing requirements of the Lottery
    Assist the Infrastructure and Operations Manager in developing methods and procedures for operation and maintenance of microcomputing systems
    Communicate directives, procedures, and instructions from upper management

    Research and evaluate evolving technologies:

    Performs related work as required.
    Minimum Qualifications
    The person selected for this position will have:

    Bachelor's Degree from an accredited 4-year college or university with major studies in Information Systems, Computer Science, Business Administration, or related field
    Progressively responsible experience (minimum of 7 years) with microprocessor-based technologies
    MicrosoftMCSEorMCPand/or NovellCNEorCAN
    Comprehensive knowledge ofLAN, PC and server software and hardware architecture, operation, and management
    Comprehensive knowledge of Microsoft systems, including SharePoint, Exchange, Lync, Server OS,SQL,SCCM, HyperV, Windows, Office Suite, and Azure cloud
    Extensive knowledge of Internet/Intranet based information systems and object-oriented analysis and design of networked systems (i.e., SharePoint and Web Content Management Systems)
    Detailed knowledge ofLAN,WAN, and Internet data transmission protocols, including IP,TCP/IP,RPC,FTP,SFTP,HTTP,HTTPS,SMTP, etc.
    Strong organizational, planning and project management skills
    Strong personnel management skills

    A comparable amount of training and experience may be substituted for the minimum qualifications.

    Preferred Qualifications:

    Advanced degree in Computer Science, Information Technology or relevant field is preferred
    Lottery experience preferred

    Special Instructions:

    The selected candidate will be required to complete a background investigation and possess a valid Driver's License. Minimum travel required. Requires in-person work three (3) days a week including Tuesday and Wednesday.

    The Virginia Lottery is an independent state agency, and as such all positions are exempt from the Virginia Personnel Act, as well as most Executive Branch human resources policies.

    The Virginia Lottery is a fun place to work and values diversity in the workforce. We offer a competitive salary and excellent benefits. The Virginia Lottery is an Equal Opportunity Employer. Only online applications completed in their entirety will be accepted for this position.

    The Virginia Lottery will provide, if requested, reasonable accommodation to applicants in need of accommodation in order to provide access to the application and/or interview process.

    If any assistance is needed when applying online, please contact the Virginia Lottery's Human Resources Department at Applications will be accepted until a suitable pool of candidates is received.

    After 5 business days, this position may be closed at any time.

    #J-18808-Ljbffr


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