Jobs
>
New York City

    IT Helpdesk Specialist - New York, United States - UIC Alaska

    UIC Alaska
    UIC Alaska New York, United States

    3 weeks ago

    Default job background
    Description
    Overview

    IT Helpdesk Specialist (HHSIT :

    Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing the full range of technical support, project management, and call center management services necessary to manage and maintain a multi-tier IT helpdesk call center to support Intel-based systems running Microsoft Windows XP, Windows 7, Apple OS X/iOS, mobile technologies and any future upgrades to these operating systems or hardware products for FDA office locations worldwide.

    Responsibilities

    Job duties include but are not limited to:
    • Install, connect, configure, upgrade, troubleshoot, diagnose, and repair hardware and software for desktops, laptops, mobile devices (e.g., blackberries), and peripherals (e.g., printers, scanners, etc) to include imaging/reimaging PC or Macs using an FDA supplied image for Break/Fix issues and loaner laptops.
    • Break/Fix includes not only user generated tickets, but also tickets generated by other processes (i.e unsuccessful patches, software installs for less than 50 users etc.).
    • Hardware upgrades include adding memory, storage devices, removable storage media, DVD-ROMs, network interface cards, etc. Software support includes operating systems, application software, utility software, and FDA procured/developed standard system software.
    • Diagnose and resolve routine hardware and software issues
    • Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests
    • Ensure proper closeout of tickets once resolution has been confirmed
    Qualifications
    • AA or AS required, Bachelors Degree in Computer Science or Information Technology preferred.
    • 2+ years of experience as IT Help Desk Specialist
    • CompTIA A+ Certification a plus
    Target salary is $71,500 commensurate with experience

    Physical Demands:
    • Must be able to lift up to 15 to 25 pounds
    • Must be able to stand and walk for prolonged amounts of time
    • Must be able to twist, bend and squat periodically
    SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Public Trust level. US Citizenship is a requirement for Public Trust clearance at this location.

    #LI-BG1
  • On Cue Hire

    IT Helpdesk Support Specialist

    5 days ago

    On Cue Hire New York, United States

    On Cue Hire's client, a broadcast news company based in Midtown Manhattan, is seeking an enthusiastic and skilled IT Helpdesk Support Specialist This is a contract-to-hire position sitting onsite in NYC · Are you passionate about helping others with their tech troubles? Do you th ...

  • UIC Government Services and the Bowhead Family of Companies

    IT Helpdesk Specialist

    1 week ago

    UIC Government Services and the Bowhead Family of Companies New York, United States

    Overview · IT Helpdesk Specialist (HHSIT : · Bowhead seeks an IT Helpdesk Specialist to provide support via the IT Help Desk to FDA employees across six (6) regions in the United States: Mid-Atlantic, Northeast, Southeast, Southwest, Central, and Pacific. They will be providing t ...

  • Forhyre

    Helpdesk Specialist

    6 days ago

    Forhyre New York, United States

    Job Description · Job DescriptionWe are looking for a customer service oriented Helpdesk Specialist to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front liner and you will solve basic technical problems and provide ...

  • TransPerfect

    Helpdesk Support Specialist

    1 week ago

    TransPerfect New York, United States

    Helpdesk Support Specialist page is loaded · Helpdesk Support Specialist · Apply locations US-New York, NY (1250 Broadway) time type Full time posted on Posted 30+ Days Ago job requisition id R TransPerfect Is More Than Just a Job · Our greatest asset is our people, and nothing ...

  • Empire State

    Helpdesk Services Specialist

    1 week ago

    Empire State New York, United States

    *Applicants MUST submit a cover letter with resume to be considered. · *Position expected to work onsite and hybrid consistent with New York State. · BASIC FUNCTION: · Provide end users with all hardware and software technical support in a timely and courteous manner. Must also ...

  • Empire State

    Helpdesk Services Specialist

    3 days ago

    Empire State New York, United States

    Job Description · Job Description*Applicants MUST submit a cover letter with resume to be considered. · *Position expected to work onsite and hybrid consistent with New York State. · BASIC FUNCTION: · Provide end users with all hardware and software technical support in a timely ...

  • Empire State

    Helpdesk Services Specialist

    6 days ago

    Empire State New York, United States

    Job Description · Job Description*Applicants MUST submit a cover letter with resume to be considered. · *Position expected to work onsite and hybrid consistent with New York State. · BASIC FUNCTION: · Provide end users with all hardware and software technical support in a timely ...

  • Trioptus

    IT Helpdesk Specialist in New York City, NY

    2 weeks ago

    Trioptus New York, United States

    Position: IT Helpdesk Specialist · Location: New York City, NY · Job Description: · Client is seeking an exceptional individual to join the Premises team. This person will join a highly energized team responsible for maintaining firmwide operational standards and will be responsi ...

  • Trioptus

    IT Helpdesk Specialist in New York City, NY

    2 weeks ago

    Trioptus New York, United States

    Job Description · Job DescriptionPosition: IT Helpdesk SpecialistLocation: New York City, NYJob Description:Client is seeking an exceptional individual to join the Premises team. This person will join a highly energized team responsible for maintaining firmwide operational standa ...

  • Elyon International

    IT Support Specialist

    1 week ago

    Elyon International New York, United States

    The Company is searching for an experienced IT Support Specialist for our NYC office. You will have significant experience in supporting a fast-paced, high-growth environment. You are comfortable working as part of a distributed team and will be primarily supporting the engineeri ...

  • NUBYT, Inc.

    IT Support Specialist

    1 week ago

    NUBYT, Inc. New York, United States

    **Role: IT Support Specialist/** · **Location: New York Corporate Office** · **Duration: 7 Months Contract** · **Client: Lyft** · **Job ID: 370845** · **RESPONSIBILITIES** · - Working on site running our IT help desk · - Troubleshoot hardware and software problems with Apple and ...

  • NYC Careers

    IT - Product Support Specialist for The Division of

    2 weeks ago

    NYC Careers New York, United States

    **IT - Product Support Specialist for the Division of HPD TECH**: · - Apply**IT - Product Support Specialist for the Division of HPD TECH**: · - Agency: HOUSING PRESERVATION & DVLPMNT · - Posted on: 04/13/2024- Job type: Full-time · Location · NYC-ALL BOROS · - Title Classificati ...

  • Simons Foundation

    Lead IT Support Specialist

    4 days ago

    Simons Foundation New York, United States

    ESSENTIAL FUNCTIONS/RESPONSIBILITIES · Day-to-day IT support · - Respond to helpdesk tickets and fulfill technology support requests from foundation staff. · - Configure and deploy Macs and troubleshoot hardware (primarily Apple). · - Manage cloud accounts and software licenses. ...

  • HealthFirst

    Community Office Coordinator

    5 days ago

    HealthFirst Queens, United States

    The Community Office Coordinator is the primary interface and front-line resource for the community office. S/he will triage, research, educate, liaise and manage the community office efficiency, while tracking and providing metrics on office production. S/he works in tandem with ...

  • Higher Good Talent

    Information Technology Specialist

    3 weeks ago

    Higher Good Talent New York, United States

    We are looking for a skilled Information Technology Specialist to join our IT team. The ideal candidate will be responsible for maintaining and improving our IT infrastructure, providing technical support, and ensuring the secure and efficient operation of all our computer system ...

  • Insight Global

    Asset Management Specialist

    2 weeks ago

    Insight Global New York, United States

    Title: · Asset Management Specialist · Contract: · 6 months · Location: · Onsite 5 days/week · Pay Rate: · $21-$23 per hour · Work Authorization: · USC & Permanent Resident (No C2C) · Must-Haves: · 2-3 years of helpdesk experience, preferably on a large corporate IT team se ...

  • EPI Networking

    Information Technology Operations Manager

    1 week ago

    EPI Networking New York, United States

    IT Operations/Systems Manager · Brooklyn-based Ecommerce Company looking for an IT manager to be the leader the small but diverse team of IT specialist. The team includes programmers, network specialists, website manager, and hardware/helpdesk support. · Our company relies on th ...

  • Rutgers University

    Unit Computing Specialist

    1 week ago

    Rutgers University New Brunswick, United States

    **Position Details**: · - Position Information**Recruitment/Posting Title** · - Unit Computing Specialist**Job Category** · - Staff & Executive - Information Technology**Department** · - IPO-Information Technology**Overview** · - The Division of Institutional Planning & Operation ...

  • Gust Rosenfeld

    Information Technology Support Specialist

    3 weeks ago

    Gust Rosenfeld New York, United States

    Summary: · The IT Support Specialist's role is to support enterprise computer systems, applications, and peripherals in a fast-paced legal environment. Duties include resolving end user support requests, troubleshooting hardware and software issues, training end users, and docum ...

  • Fila

    IT Support Specialist

    2 weeks ago

    Fila New York, United States

    Overview · The IT Support Specialist at Fila USA IT is pivotal in ensuring seamless desktop and laptop configurations. This role demands adaptability, strong interpersonal skills, and a commitment to efficient problem-solving. Engage with a diverse range of technologies to addres ...