- Responsible for developing and establishing relationships with all gaming customers to encourage return visits and create customer loyalty
- Actively manages and/or lends support to the property event calendar; compiles a calendar of all events into one document and reviews document for conflicts, such as scheduling high-end events at the same time at different properties.
- Provides superior customer service, positively affects interactions with customers and employees, and has the resiliency to deal with difficult customers in all business conditions.
- Makes a minimum number of outbound calls on a weekly, monthly, and quarterly basis; minimum number of calls established by management and communicated regularly.
- Builds and maintains relationships with targeted guests through personal contact; leverages property amenities and programs to targeted players. - Handles and resolves player problems on a limited basis; provides complimentaries according to established guidelines.
- Provides, develops, and focuses on the acquisition of ViP segments within both external and internal markets; cultivates and develops groups with potential gaming profiles, assuring continued growth of the customer database.
- Maintains high standards of courtesy, professionalism, and discretion in all communications to, about, or with customers, including their arrangements and finances.
- Coordinates events and other cross-marketing opportunities with properties and partnerships, as well as various Casino Marketing programs.
- Ensures guests are aware of events and supports execution through attendance and follow-up.
- Arranges accommodations, amenities, and products according to established guidelines (e.g., shows, hotel, restaurant, and transportation).
- Uses the casino computer systems to track complimentary items for qualified guests based on comp guidelines.
- Maintains security and confidentiality of files, records, and lists.
- Responsible for ensuring regulatory compliance within area of authority and reporting potential issues to management.
- High School Diploma or equivalent required; Bachelor's degree from an accredited four-year college or university preferred.
- Minimum one (1) year of gaming, hospitality, host, telemarketing, or customer service experience required.
- Must possess exceptional customer service and interpersonal skills.
- Must have excellent written and verbal communication skills; must be fluent and literate in English.
- Must have strong computer skills with proficiency in Microsoft Office applications.
- Ability to maintain a high level of confidentiality and professionalism.
- Must be familiar with marketing and sales concepts
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Hospitality Host - Harvey, United States - PENN Entertainment, Inc.
Description
WE'RE CHANGING ENTERTAINMENT. COME JOIN US.We're always looking for talent that believes in having fun.
At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced.
You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun.
You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and moreWE LOVE OUR WORK.
We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.
We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.
We're changing entertainment. Follow us.Equal Opportunity Employer
