A Customer Service Specialist is a professional who is responsible for providing assistance and support to customers. This may include answering questions, resolving issues, and ensuring customer satisfaction - Fruit Heights, United States - Skyline Solutions

Skyline Solutions
Skyline Solutions
Verified Company
Fruit Heights, United States

4 weeks ago

Meredith Sinclair

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Meredith Sinclair

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Description

Bitget is a leading digital asset exchange platform with a global presence in over 50 countries. Our goal is to bridge the gap between Web2 and Web3, connect traditional finance (CeFi) with decentralized finance (DeFi), and unite the vast world of cryptocurrency.

  • Ranked as the top platform for copy trading globally
  • Ranked in the top 5 for derivatives trading globally
  • Over 8 million registered users
  • 1,000+ employees in 38 countries
  • Provides secure A+ ranking for 12 SSL indicators
  • Proof of Reserves - guarantees 100% of users' assets in reserves

Job Responsibilities

  • Respond to inquiries and issues from global customers through various channels, such as email and LiveChat.
  • Handle customer complaints and conduct thorough investigations using available tools. Document and store all research and investigation outcomes.
  • Collaborate with internal and external teams to address complaints and feedback related to our products and services, such as our website and platforms.
  • Maintain up-to-date knowledge of our latest products and services, as well as industry trends, to better assist customers.
  • Escalate any unresolved matters or queries to the appropriate manager or higher, following the operational escalation matrix.
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