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    Sr. Telecommunications Technical Lead - New York, United States - HumanEdge

    HumanEdge
    HumanEdge New York, United States

    1 week ago

    Default job background
    Healthcare
    Description

    Opportunity Description

    The Sr. Telecommunication Engineer designs, develops, maintains, and enhances telecommunication networks, systems, and equipment; analyzes existing networks and equipment and identifies opportunities for improvement. Assists in developing solutions that meet the Medical Center's business requirements; works with MIS to install new circuits. The Telecomm Engineer will have extensive experience programming and installing IVR Systems and Call Center systems for a large organization.

    • ONSITE/Hybrid - Brooklyn, NY
    • Must be vaccinated for COVID 19

    Company Information

    Large healthcare organization located in Brooklyn, NY

    Job Duties

    • Implement, support and program IVR and Call-center systems.
    • Help support cable plan, configure Nortel and Avaya switches.
    • Onsite - Brooklyn

    Education

    Bachelor's degree in computer science or Telecommunications Systems.

    Experience & Skills Required

    • Minimum 5 years as a Telecommunication engineer in a company of comparable size and requirements and have experience in major projects to install complete telephone systems from start to finish.
    • Minimum 5 years of call center experience. Minimum 5 years of IVR programming experience
    • Strong knowledge of IVR, Call Centers, and telecommunication systems for large organizations, with high-volume calls
    • Communication: Reports, correspondence, and presentations demonstrate strong written and verbal skills. Ensures staff is kept informed of the Medical Center and departmental priorities. Communicates vision statement and organizational goals and demonstrates commitment toward their achievement.
    • Professional Development: Participates in conferences, workshops, and other professional development activities to maintain licensure and/or remain professionally current with advances in the field of expertise.
    • Staff Development: Ensures staff receive mandated in-servicing in Safety, Quality Assurance, Risk Management, Customer Service, Infection Control, and any other in-service that may apply.
    • Problem Solving: Recommendations and decision-making reflect strong analytical skills and focus on quality, cost containment, and the impact of change on other departments.
    • Customer Service Management: Incorporates the Medical Center's Customer Service and Organizational Goals in developing and/or revising departmental policies and systems. Continually reviews the service delivery process to exceed customer expectations. Is perceived as a role model by staff, and peers in customer service leadership.
    • Project Management: Participates in multidisciplinary task forces, committees, and projects, demonstrating team spirit and ability to work with different internal customers. When leading a project team, demonstrates the ability to bring together different views and skills toward timely and effective completion of project objectives.

    Benefits

    Excellent health, vision, dental and employer-paid 403B retirement plan.

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