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    Solution Centre Representative - Phoenix, United States - Scootaround Inc

    Scootaround Inc
    Scootaround Inc Phoenix, United States

    1 week ago

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    Description

    Job Description

    Job DescriptionSolution Center Representative

    Who We Are

    Scootaround is North America's leading mobility enhancement company. Our Solution Center Division rents scooters, wheelchairs, walkers, oxygen, and all other types of personal mobility equipment in over 2,500 locations across North America. Since 1997, Scootaround has been a proven innovator in developing solutions for travelers requiring personal mobility equipment. Today, Scootaround is the only company in the world uniquely positioned to accommodate a growing demographic utilizing these services worldwide.

    Scootaround is seeking two professional candidates to join our Solution Center for our remote Customer Service Representative role. As a Solution Center Representative you will work directly with the customer via email, phone, and "chat" to identify customer needs, confirm orders placed online, process requests received via email, escalate complaints, provide quote, and identify helpful solutions. This is a permanent work from home position and requires a minimum of 1-year verifiable work from home in the customer service field. Required hours are between 1pm and 10pm Eastern Standard Time and will require a rotation of weekend hours.

    What You Will Do

    • Build strong relationships by way of good communication and follow through.
    • Collaborate with other teams to ensure customer satisfaction.
    • Resolve problems/concerns at the point of contact while being helpful and sensitive to customer's needs.
    • Provide detailed information regarding products and services that reflect the customer's needs.
    • Track and report all communications to ensure a clear picture of all interactions.

    Requirements

    • Minimum 1-year verifiable work from home in the Customer Service field.
    • Minimum 2-years verifiable experience in a call center.
    • Exceptional interpersonal and relationship building skills.
    • A professional, positive, and enthusiastic attitude.
    • Strong verbal and written communication skills.
    • Strong organizational skills and the ability to multi-task.
    • Detailed in note taking on customer interactions.
    • Proven self-starter with the ability to juggle priorities and manage expectations.
    • Ability to manage stressful or unusual situations to maintain good customer service.
    • Adaptability and a proactive attitude towards problem-solving.
    • Previous "chat" experience is recommended, but not required.

    Benefits

    • Health, Dental and Vision insurance.
    • 401(k).
    • Paid vacation, personal and holidays.
    • Paid training.

    Schedule

    • Full-Time
      • 11:00 am EST - 10:00 pm EST with a rotation of 1-weekend day every other week.

    Additional Information

    • $15.00 /hr. supplemented with bonus and commission opportunities. (Monthly bonuses range between $200-$1200)
    • Fun, flexible, team-oriented environment.
    • Work remotely.
    • Must have a laptop/desktop to use during training.
    • Must have reliable internet speed of 5Mbps for download and minimum for upload to work remotely.
    • Must be available during weekdays for training period.

    How to Apply

    If you thrive on helping people, think about choosing a career where you will have the opportunity to connect with people in challenging situations.

    • We thank all applicants, but only those selected for an interview will be contacted.
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