Reservation Consultant - Orlando, United States - Highbridge Consulting LLC

Highbridge Consulting LLC Orlando, United States

1 week ago

Description

Our client, a leader in the Travel and Hospitality Space is looking to hire a Reservations Consultant.

The Reservations Coordinator (Work from Home - Orlando, FL) promotes the success of our $150MM rental agency by ensuring the timely and accurate capture of reservations, processing of financial transactions, agency processing, transmittal of reservations, relocations and problem resolution support.

Essential Job Functions Responsibilities include, but are not limited to:

45% Reservation Processing Activities

New vendor reservations pulled from extranets and input into iHotelier
Monitor team email inbox for new reservations
Reservations from daily iHotelier file are uploaded in a timely manner
Reservations charged where automatic payment processing did not occur
Cancelations and modifications processes and documented in daily file
Refunds processed and documented daily

30% Provide customer service and resolution for escalated issues

Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues
Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third party reservations support

20% Administer Payment Issues

Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate
Provide support to resort staff and customers in case payment information questions are raised

5% Performs other duties as needed

Minimum Requirements and Qualifications

Education

High School Diploma

Knowledge and skills

Demonstrated ability to work under pressure
Possesses good written and oral communication skills
Ability to multitask and to work in multiple computer systems
Familiarity with accessing, navigating and filling out forms online

Technical Skills

Moderate proficiency using Microsoft Excel, Microsoft Word

Job experience

One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry

The positions will be both remote after 2 weeks of on-site training in the Orlando office.

Able to work any shifts Mon-Sun between 8 am – 12 am, including holidays

Must be able to work shifts/ weekends

Training will be held office

Will be mostly work from home

Required to be in the office once a month

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