Reservations Consultant - Orlando, United States - Panorama

Panorama

Verified Company

Orlando, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

We Put the World on Vacation: At Travel + Leisure Co

, our mission is simple:

to put the world on vacation.

Our membership travel and vacation exchange brands, including RCI, 7Across and Travel + Leisure GO, are shaping the future of the travel industry by creating new possibilities for travelers.

Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The focus of the
Reservations Consultant role is to assist RCI's members
- specifically our Key Clients to achieve their holiday requirements by providing sales and service advice, which will ensure the achievement of individual, team and departmental targets and benchmarks.

How You'll Shine:

Undertake inbound and outbound call activity as directed
Achieve Service Levels as outlined by Member Services Mmgt including; adherence, service levels, acceptance levels and quality assurance; as directed
Achieve revenue targets and service benchmarks as set by Member Services management
Ensure relevant documentation is accurately completed and delivered to members in a timely manner
Process transactions, including weeks, Points and/or Travel, accurately through to completion
Actively participate in team meetings, teambuilding activities and industry functions and events as required
Any other duties as required and/or directed

What You'll Bring:

Proven customer service skills and experience
Timeshare industry knowledge highly regarded
Excellent knowledge of domestic and international tourist destinations
A willingness and ability to learn new products and systems
Highly effective verbal and written communication skills
Can work well as part of a team, as well as individually
Excellent time management and organizational skills
Ability to work shifts, including Saturdays as required.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us.

Travel + Leisure Co.

benefits include:

_Note:
Temporary and/or seasonal associates are ineligible for Paid Time Off. _

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
Wish day paid time to volunteer at an approved organization of your choice
Legal and identify theft plan
Voluntary income protection benefits
Employee Assistance Program

Where Memories Start with You:

Hospitality is at the heart of all we do at Travel + Leisure Co.

Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.

We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

Join our global team and build a career where memories start with you.