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    Network Operations Center Technician - Fort Worth, United States - System Soft Technologies India Pvt. Ltd.

    System Soft Technologies India Pvt. Ltd.
    System Soft Technologies India Pvt. Ltd. Fort Worth, United States

    2 weeks ago

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    Description

    Job Description:


    • Monitors overall operation of Network Operations Center including the organization's IT infrastructure.


    • Makes skilled assessments and performs technical analysis of problems and outages as they occur across the Enterprise to evaluate/isolate root cause.


    • Performs Tier 2 problem resolution as required.


    • Documents and escalates Tier 3 critical alerts to the appropriate tech support groups.


    • Smart hands: break/fix, rack/stack/decommissioning

    Requirements:


    • Information Technology and Windows Operating knowledge with troubleshooting

    and analytical skills. Specifically, Windows OS and Windows Office Suite.


    • Proficient understanding of enterprise computer hardware/software and

    information systems.


    • Intermediate understanding of both networking and network monitoring concepts

    including TCP/IP, Subnetting, Routing, DHCP and DNS.


    • Network, Application and Server monitoring tools such as SolarWinds Orion.


    • Customer service.


    • Excellent analytical and troubleshooting skills.


    • Strong interpersonal skills, verbal and written.


    • Organizing and assigning priorities for work to be accomplished.


    • Understanding and reading documented procedures and ability to improvise with

    good judgement when procedures are not clearly defined.

    Other details

    • Will need a valid driver's license and a personal vehicle to move around for the Job.
    • Will be working with end users hence needs to be presentable and formally dressed (4 days a week) and can be in casual formal on Fridays.
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