Jobs
>
Walnut Creek

    Client Services Coordinator - Walnut Creek, United States - Catalight

    Catalight
    Catalight Walnut Creek, United States

    4 weeks ago

    Default job background
    Description


    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC).

    Key expectations of this position will be to schedule clients and practitioners in an efficient manner across both telehealth and different geographic regions while providing excellent customer service and adhering to established scheduling guidelines.

    They will also provide support and back-up for Admissions Coordinators and Client Service Representatives as needed.

    CORE RESPONSIBILITIES & ESSENTIAL JOB FUNCTIONS


    Coordinate and maintain schedules while ensuring attention to multiple factors (location, time, breaks, etc.), while engaging in timely and clear communication with all relevant parties.

    Adhere to scheduling guidelines and state regulations for all appointment types.

    Handle incoming phone calls regarding scheduling tasks by prioritizing and organizing for efficiency, and with attention to detail in a fast-paced environment.

    De-escalate situations and provide service recovery.
    Escalate calls and directing to the appropriate personnel as needed.
    Support coverage for impacts to recurring schedules and appointments when clinicians require changes to their schedules.
    Manage logistics of client and clinician scheduling.
    Demonstrate good judgement in reporting/escalating pertinent issues to management.
    Demonstrate fluency in using scheduling related software applications/tools/systems to competently schedule clients.
    Answer high volume of inbound calls and troubleshooting client/staff inquiries, while providing excellent customer service.

    Thorough documentation within scheduling tools (salesforce, etc.) aligning with standard operating procedures and state regulations (SB 221).Triage incoming calls, emails, and messages from custom application, and forward or handle to resolution.

    Correspond in an action and solution-oriented manner (clearly outlines intention and resolution) that is clear, concise, and professional.
    Assist in implementing operational excellence/continuous improvement initiatives to optimize scheduling operations.
    Implement policies, procedures, and regulations as directed.
    Engage in professional and respectful communication with clients and staff at all times.
    Participate in special projects, and assist with additional duties or tasks, as assigned by supervisor.

    QUALIFICATIONS9Minimum Education, Experience & Training Equivalent to:

    2+ years' experience in field operations, logistics or service delivery organizationsAssociate degree preferred.
    Previous customer service or call/contact center experience preferred.
    Experience scheduling in a Health Care environment preferred.

    Bi-lingual in Spanish, Cantonese and/or Mandarin languages a plusKnowledge & Skills:

    Sensitivity to working with an ethnically, linguistically, culturally, and economically diverse population.

    A commitment to the values of the organization while demonstrating good judgment, flexibility, patienceand discretion when dealing with confidential and sensitive matters.

    Proficient in Microsoft Office (Outlook, Word, Excel, etc.), especially Excel and related computer software.
    Personable; comfortable working with individuals at all levels within the organization.
    Excellent verbal and writing communication skills.
    Must be highly detail oriented.
    Strong interpersonal skills.


    Physical Requirements:


    Must be able to communicate effectively within the work environment, read and write using the primary language with the workplace.

    Visual and auditory ability to work with clients, staff, and others in the workplace continuously.
    Frequent speaking and listening (25-75%) to clients, staff, and others in the workplace.
    Utilize computer and cell phone for effective communication.
    Ability to utilize virtual meetings software (Zoom, Teams, etc.).CONDITIONS OF EMPLOYMENT

    Ability to obtain and maintain criminal record clearance through the Department of Justice (DOJ).

    The People & Performance Department must analyze DOJ/FBI live scan reports in accordance with applicable Federal, State, and Local laws, as well as fitness for the position.

    Ability to obtain and maintain clearance through the Office of Inspector General.
    Must attend any required training.


    Time Type:
    Full time


    Compensation:
    $ $29.00


    The statements contained in this job description reflect general details as necessary to describe the principal functions of this job.

    It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas as deemed fit for the organization.

    Catalight is an equal opportunity employer.
    #J-18808-Ljbffr
  • Crestwood Behavioral Health

    Service Coordinator

    2 weeks ago

    Crestwood Behavioral Health Pleasant Hill, United States

    Job Description · Job DescriptionAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood fam ...

  • Crestwood Behavioral Health

    Service Coordinator

    3 weeks ago

    Crestwood Behavioral Health Pleasant Hill, United States

    Job Description · Job DescriptionAre you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Crestwood fam ...

  • Satellite Affordable Housing Associates

    Service Coordinator

    2 weeks ago

    Satellite Affordable Housing Associates Pleasant Hill, United States

    Service CoordinatorRegular Full-Time M-F 40 hrs/wk | Non-Exempt | Reports to Resident Services SupervisorPosition Summary: The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that ...

  • Satellite Affordable Housing Associates

    Service Coordinator

    2 days ago

    Satellite Affordable Housing Associates Pleasant Hill, United States

    Service CoordinatorRegular Full-Time M-F 40 hrs/wk | Non-Exempt | Reports to Resident Services SupervisorPosition Summary: The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportunities that ...

  • AccentCare

    Client Service Coordinator

    19 hours ago

    AccentCare Walnut Creek, United States

    Overview: · Why Youll Love Being a Client Service Coordinator at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service Coordinator role. · When you ...

  • HairClub

    Client Service Coordinator

    3 weeks ago

    HairClub Walnut Creek, United States

    MAJOR RESPONSIBLITIES: 25% Represent the Hair. Club brand: greet and engage members with a hospitality spirit, exhibit knowledge about the company, memberships, and products, and provide accurate information in all interactions. Ensures a clean and o Client Service, Coordinator, ...

  • Greystar Worldwide Llc

    Resident Services Coordinator

    2 weeks ago

    Greystar Worldwide Llc Walnut Creek, United States

    Job Description SummaryThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for ...

  • AccentCare, Inc.

    Client Service Coordinator

    1 hour ago

    AccentCare, Inc. Walnut Creek, United States

    Job Description · Job DescriptionOverview · Why You'll Love Being a Client Service Coordinator at AccentCare · Do you enjoy providing outstanding patient care? Bring your organizational skills and knowledge of at-home care and join the AccentCare team today in this Client Service ...

  • Catalight

    Client Services Coordinator

    3 weeks ago

    Catalight Walnut Creek, United States

    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC). Key expectations of this position will be to schedule clients and practitio ...

  • Satellite Affordable Housing Associates

    Service Coordinator

    2 weeks ago

    Satellite Affordable Housing Associates Pleasant Hill, United States

    Service Coordinator · Regular Full-Time M-F 40 hrs/wk | Non-Exempt | Reports to Resident Services Supervisor · Position Summary: · The Resident Services department provides individualized services and community programs that build skills, create connections, and bring opportuni ...

  • Crestwood Behavioral Health

    Service Coordinator

    2 weeks ago

    Crestwood Behavioral Health Pleasant Hill, United States

    Pleasant Hill, California, United States · Are you looking for a meaningful role in behavioral health and have the desire to work with an organization that puts people first? If you have a passion for helping others along their recovery journey, then we invite you to join our Cre ...

  • CBRE

    Client Services Coordinator

    3 weeks ago

    CBRE Walnut Creek, United States

    Client Services Coordinator · Job ID · 155615 · Posted · 22-Feb-2024 · Service line · Advisory Segment · Role type · Full-time · Areas of Interest · Administrative, Design, Marketing · Location(s) · Walnut Creek - California - United States of America · **Get ready f ...

  • CBRE

    Client Services Coordinator

    3 weeks ago

    CBRE Walnut Creek, United States

    Client Services CoordinatorJob ID155615Posted22-Feb-2024Service lineAdvisory SegmentRole typeFull-timeAreas of InterestAdministrative, Design, MarketingLocation(s)Walnut Creek - California - United States of America**Get ready for an exciting career with CBRE**CBRE is the global ...

  • Catalight

    Client Services Coordinator

    3 weeks ago

    Catalight Walnut Creek, United States

    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC). Key expectations of this position will be to schedule clients and practitio ...

  • Greystar

    Resident Services Coordinator

    3 weeks ago

    Greystar Walnut Creek, United States Full time

    Job Description Summary · The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible ...

  • Catalight

    Client Services Coordinator

    4 weeks ago

    Catalight Walnut Creek, United States

    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC). Key expectations of this position will be to schedule clients and practitio ...

  • Catalight

    Client Services Coordinator

    2 weeks ago

    Catalight Walnut Creek, United States

    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC). Key expectations of this position will be to schedule clients and practitio ...

  • Greystar Worldwide, LLC

    Resident Services Coordinator

    2 weeks ago

    Greystar Worldwide, LLC Walnut Creek, United States

    Job Description SummaryThe Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for ...

  • Catalight

    Client Services Coordinator

    2 weeks ago

    Catalight Walnut Creek, United States

    As part of a dynamic and evolving centralized team, the Client Services Coordinator will be responsible for delivering quality scheduling support to clients and teams across the Family of Companies (FoC). Key expectations of this position will be to schedule clients and practitio ...

  • Empowered for Life

    Client Services Coordinator

    2 weeks ago

    Empowered for Life Walnut, United States

    We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients. You will report directly to senior manageme ...