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    Senior SCADA Support Engineer - Houston, United States - #twiceasnice Recruiting

    #twiceasnice Recruiting
    #twiceasnice Recruiting Houston, United States

    1 month ago

    Default job background
    Description
    Senior SCADA Support Analyst/Engineer (SQL Exp. Req.)

    Location:
    Houston, TX (on-site)

    Salary:
    $90,000 - $125,000+ (Negotiable based on exp.) plus Annual Bonus & Benefits

    Benefits:
    Fully paid health insurance (employee & family), 401k (4% match), & PTO

    Job Type:
    Full-Time


    Typical Hours:
    M-F, 9am-6pm Flexible


    Start Date:

    ASAP

    Sponsorship:
    Not available


    Relocation Assistance:
    Not Available

    Senior SCADA Support Analyst/Engineer (SQL Exp. Req.) Description

    Our client in the oil and gas industry is looking for a Senior SCADA Support Analyst/Engineer to add to their team in Houston, Texas.

    Reporting directly to the President, you will manage, enhance, and provide user support for our client's software product by troubleshooting and diagnosing database issues.

    The ideal candidate will be able to leverage their SCADA and SQL skills to offer timely support to resolve or escalate customer software issues.

    To be successful, you must have excellent customer support skills and be comfortable navigating high-complexity software and SQL databases.

    This position offers a mix of technical troubleshooting, customer interaction, and also future managerial responsibilities as our client builds out this department, making it ideal for those looking to leverage their extensive technology and analytical skills in a role with professional growth opportunities.

    Senior SCADA Support Analyst/Engineer (SQL Exp. Req.) Responsibilities


    Diagnose and resolve complex software and database issues


    Interact directly with end-users to understand all reported issues


    Document and track all software problems and resolution timelines


    Analyze logs and data to troubleshoot and recreate customer issues


    Conduct detailed data analysis to pinpoint and resolve issues


    Collaborate with development teams regarding the deployment of fixes and enhancements


    Provide status updates to customers on pending issues


    Escalate any issues as needed


    Ensure all proposed resolutions are tested and cross-checked before deployment


    Lead and mentor future support team members as the role expands
    Senior SCADA Support Analyst/Engineer (SQL Exp. Req.) Qualifications


    4+ years of professional software support experience is required


    2+ years of experience with SCADA software systems is required


    Proficiency with SQL and database troubleshooting is required


    Experience with enterprise-class software (3-tier architecture with SQL database) is required


    Ability to work 100% on-site is required

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