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    Spare Parts Administrator - Columbus, United States - Modula Inc.

    Modula Inc.
    Modula Inc. Columbus, United States

    2 weeks ago

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    Description

    Job Description

    Who We Are: Modula is a top US manufacturer of vertical lift modules (VLM) and automated storage and retrieval systems, with manufacturing plants in Dayton, OH and Lewiston, ME, as well as various locations throughout the US. Our global headquarters is in Italy. Modula aims to be a standout workplace that nurtures talented employees and leaders, creating innovative products through a skilled and engaged workforce.

    Modula's Values:

    • Passion: Proud of our work, positive energy, go the extra mile
    • Pursuit of Excellence: Continuous improvement, attention to detail
    • Accountability: Lead by example, integrity, create trust
    • Agility: Flexible, embrace change, multitask
    • Teamwork: Proactive communication, respect, diversity

    Basic Functions and Scope of Job: The Spare Parts Administrator manages the quote-to-cash process for Modula spare parts sales, handling quotes, orders, and related activities to ensure customer satisfaction.

    Key Responsibilities and Accountabilities:

    • Manage customer requests for spare parts
    • Prepare quotations for spare parts
    • Handle inquiries on spare parts pricing, availability, and orders
    • Follow up on customer orders and spare parts stock
    • Manage customer payments and returns
    • Respond to customer inquiries and provide information
    • Maintain customer information in the ERP
    • Collaborate with teams to ensure timely order shipment
    • Work with Part Specialist to identify spare parts
    • Perform other duties as needed

    Qualifications and Skills:

    The role requires integrity, resourcefulness, and professionalism, with a focus on relationship building and client service. The ideal candidate has experience in spare parts administration, customer service, and possesses excellent communication, leadership, and mechanical/electrical aptitude.

    • Minimum of 2 years experience in spare parts administration
    • Minimum of 2 years experience in customer service
    • High school diploma or GED required, higher education preferred
    • Independent and able to work under pressure
    • Proficient in Excel and ERP systems, SAP knowledge is beneficial
    • Familiarity with order management processes and costing principles
    • Adaptability to changing work environments

    Work Environment (Position / % of time per day or frequency):

    • Walking: 10%
    • Standing: 10%
    • Sitting: 80%
    • Twisting, turning, and Lifting: up to 5lbs, 30%
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