Jobs
>
San Francisco

    Head of Product Returns Reduction - San Francisco, CA, United States - Quince

    Quince
    Quince San Francisco, CA, United States

    3 weeks ago

    Default job background
    Description

    OUR STORY

    Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

    OUR VALUES

    EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn't be a luxury. We're proud of our mission to bring the world's highest quality goods to people at affordable prices.

    QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

    WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

    WE'RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

    ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

    FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

    OUR TEAM AND SUCCESS

    Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You'll work with a team of world-class talent from Stanford GSB, , D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

    THE IDEAL CANDIDATE

    The ideal candidate is a self-starter, problem-solver and successful in combining technology and data into best-in-class outcomes.The candidate is energized by solving complex business problems and consistently effective in making high-judgment decisions at rapid pace amidst the frequent ambiguity that comes with charting a course of action with no precedent. Moreover, the ideal candidate is energized by an environment where strategy, innovation and decision-making are intentionally distributed, where candor, speed and data are highly valued and colleagues at all levels hold each other to unusually high standards on behalf of Quince customers.

    At Quince, we want to delight every consumer with every purchase. Product returns represent instances where our consumer wasn't delighted with their purchase and changed their mind. The reasons behind product returns can be quite broad, impacted by the information presented on the site, product design, product fit, manufacturing quality issues, delivery issues and consumer preference.

    The responsibility of the leader in this role is to reduce total product returns and delight the consumer in the process by:

    Working cross-functionally across merchandising, product development, sourcing, QA/QC, operations, storefront and engineering teams

    Identifying and executing opportunities through the lens of the end-to-end customer journey (initial site engagement and purchase, product receipt/use and returns process), evaluating return root-causes in consumer purchase support (fit, style, material, colors), product and manufacturing quality, delivery and operations.

    Leveraging data and AI to build a structure to identify and anticipate returns as early as possible.

    Using insights from returns to inform future product assortment and product development decisions

    This role will report to the Head of Product Merchandising and Supply Chain.

    Candidates should have:
    • Strong anchor in the consumer perspective and would approach returns issues through the eyes of the consumer;
    • Experience in both product and operations;
    • Strong problem solving background, preferably with 2 years of consulting background;
    • Strong analytics - especially structuring analyses and simplifying complex data;
    • Bias to creating solutions and driving impact
    • Ability to work cross-functionally, across multiple geographies

    Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

    Quince seeks to build high-performing teams of people from various experiences and backgrounds who can collectively push our company into new realms. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

    Security Advisory: Beware of Frauds

    At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.

    #J-18808-Ljbffr
  • Last Brand

    Head of Product Returns Reduction

    3 weeks ago

    Last Brand San Francisco, CA, United States

    San Francisco / RemoteProduct & Merchandising /Full-time/ HybridOUR STORYQuince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much ...

  • Episcopal Community Services

    Ce206 - Access Point Ambassador - Full Time - 40

    1 week ago

    Episcopal Community Services San Francisco, United States Full time

    ***: · The front door to each Access Point will be staffed by an Access Point Ambassador (APA). The APA maintains a dignified and respectful experience for participants, staff and visitors at the Access Point site, focused on a safe, welcoming and accessible environment. The APA ...

  • Recology

    Operations Improvement Manager

    3 days ago

    Recology San Francisco, United States

    **Operations Improvement Manager** · - Target Salary **$102,595 - $120,700** · - State **California** · - Department **Operations** · - City: · **San Francisco** · - Location: · **1074 - Recology Service Center - San Francisco office** · - Subsidiary Name: · **Recology Service Ce ...

  • TJ Maxx

    Merchandise Associate

    4 days ago

    TJ Maxx Daly City, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • Radiocw-Healthcare

    Payroll Clerk

    3 weeks ago

    Radiocw-Healthcare Oakland, United States

    **Job Title: Payroll Clerk** · **Assignment type: 13 weeks contract, 100% onsite** · **Location: 7677 Oakport Street Suite 1200, Oakland, CA 94621** · **Pay Rate: $25/Hour** · **Contract: 13 Week** · **Shift: Day 5x8-Hour (08:00 - 17:00)** · **Job Summary**: · Responsible for the ...

  • Radiocw-Healthcare

    HR Assistant

    3 weeks ago

    Radiocw-Healthcare Oakland, United States

    **Job Title: Human Resources Representative** · **Assignment type: 13 weeks contract, 100% onsite** · **Location: 7677 Oakport Street Suite 1200, Oakland, CA 94621** · **Pay Rate: $25/Hour** · **Contract: 13 Week** · **Shift: Day 5x8-Hour (08:00 - 17:00)** · **Job Summary**: · Re ...

  • Radiocw-Healthcare

    Human Resources Assistant

    3 weeks ago

    Radiocw-Healthcare Oakland, United States

    **Job Title: Human Resources Representative ** · **Assignment type: 13 weeks contract, 100% onsite** · **Location: 7677 Oakport Street Suite 1200, Oakland, CA 94621** · **Pay Rate: $25/Hour** · **Contract: 13 Week** · **Shift: Day 5x8-Hour (08:00 - 17:00)** · **Job Summary**: · R ...

  • Covenant House California

    Shelter Counselor

    2 weeks ago

    Covenant House California Oakland, United States Full time

    **DREAMCATCHER YOUTH SERVICES**: · - A Program of Covenant House California_ · **Job Description for Bi-lingual Shelter Counselor** · As our direct care staff work with youth that are years old, we require that applicants are at least 21 years old. · Since 2000, DreamCatcher Yout ...

  • TJ Maxx

    Retail Merchandise Associate

    3 weeks ago

    TJ Maxx Pinole, United States

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more ...

  • Marshalls

    Merchandise Associate

    2 weeks ago

    Marshalls Novato, United States

    All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the everyday a little more fun is unwavering. Just like working here. Everyone encourages ...

  • HomeGoods

    Retail Truck Processor Associate

    1 week ago

    HomeGoods San Ramon, United States

    Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shif ...

  • Starbird Chicken - San Francisco

    Director of Real Estate

    3 weeks ago

    Starbird Chicken - San Francisco San Francisco, United States Other

    :We are seeking an experienced Director of Real Estate and Development to manage the expansion of new restaurant locations for our brand, Starbird. The Director will be based at our SF Bay Area Support Center and will oversee the comprehensive development of the new restaurant pi ...

  • Charm Industrial

    Engineering Manager

    4 days ago

    Charm Industrial San Francisco, United States

    About Charm · Our mission is to reverse climate change and return the atmosphere to 280 ppm CO2, profitably. We convert waste biomass into carbon-rich bio-oil and inject it into permanent, underground storage as carbon removal, or reform the bio-oil to produce syngas for fossil-f ...

  • The Bay Area Air Quality Management District

    principal air quality engineer

    2 days ago

    The Bay Area Air Quality Management District San Francisco, United States

    · Join an agency committed to creating a healthy breathing environment for every Bay Area resident while protecting and improving public health, air quality, and the global climate · The Bay Area Air Quality Management District (Air District) is a regional government agency, co ...

  • Italic

    Head of Finance

    3 weeks ago

    Italic West Valley City, United States Full time

    Italic is creating a world of luxury without labels. We believe that luxury today is exclusionary and all about marketing that hurts its customers and manufacturers. Our mission is to create a new model that enables manufacturers to bypass the legacy luxury supply chain and deliv ...

  • Bay Area Air Quality Management District

    principal air quality engineer

    16 hours ago

    Bay Area Air Quality Management District San Francisco, United States

    Salary : $139, $169,236.01 Annually · Location : San Francisco, CA · Job Type: Full Time · Remote Employment: Flexible/Hybrid · Job Number: AG301 · Department: Engineering · Opening Date: 05/29/2024 · Closing Date: 6/20/2024 5:00 PM Pacific · Description · Join an agency ...

  • ALSTOM

    Field Modification Coordinator

    1 week ago

    ALSTOM San Francisco, United States

    Req ID:448191At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the indust ...

  • ALSTOM

    Field Modification Coordinator

    3 weeks ago

    ALSTOM San Francisco, United States

    Req ID:448191 · At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the in ...

  • ALSTOM

    Field Modification Coordinator

    1 week ago

    ALSTOM San Francisco, United States

    Req ID:448191 · At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the in ...

  • Episcopal Community Services Of San Francisco

    CE206 - Access Point Ambassador - Full Time - 40 Hours/Week

    4 days ago

    Episcopal Community Services Of San Francisco San Francisco, United States Full time

    Job Details · Job Location · 123 10th Street - San Francisco, CA · Position Type · Full Time · Salary Range · $ $27.44 Hourly · Job Category · Nonprofit - Social Services · Description · POSITION SUMMARY: · The front door to each Access Point will be staffed by an Access P ...