Audio Visual Specialist - Chicago, United States - Greenberg Traurig

Greenberg Traurig

Verified Company

Chicago, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Greenberg Traurig (GT), a global law firm, has an exciting full-time employment opportunity for an Audio Visual Specialist in the technology department of our Chicago office.

We offer competitive compensation and an excellent benefits package.

Position Summary:

The function of the Audio Visual Support Specialist is to provide setup and operation of small to large-scale audiovisual system configurations in a fast-paced conferencing center environment while ensuring complete customer satisfaction.

This position reports to the AV Director and works directly with hospitality, local IT, and other client services.

The position requires the ability to work alternate schedules for special events including, but not limited to, irregular hours and on-call support during evenings, weekends, and holidays.

Duties & Responsibilities:

Coordinates audio/video calls with local attorneys and business staff, vendors, other offices and clients
Operates and supports audiovisual systems
Consults on, analyzes, and configures the proper audiovisual components required for each event
Manages, maintains, and troubleshoots audiovisual equipment and components
Attends meetings to discuss events and establishes audiovisual needs
Documents and maintains audiovisual requirements per event
Utilizes and updates internal conference room reservation system (GT Meet)
Proficient, accurate and timely setup, operation, and breakdown of audiovisual equipment
Tracks client support requests and system failures
Escalates complex issues to advance support service teams and vendors
Creates, edits and maintains training materials regarding common operations and support issues
Edits video recordings

Skills & Competencies:

Attention to detail and the ability to multitask in a fastpaced, high pressure, deadlineoriented environment in order to achieve business goals and objectives
Ability to establish and maintain productive working relationships with all levels of staff, including attorneys, peers and other departments
Excellent customer service skills and strives to exceed client expectations
Strong communication skills, including the use of active listening and the ability to convey information clearly in both written and verbal communication
Ability to resolve moderately complex issues or suggest alternative solutions
Basic understanding of networking devices, cabling and associated troubleshooting

Qualifications & Prior Experience:

High School Diploma is required; Certifications, Associates or Bachelors Degree preferred
Experience with Microsoft Office with a focus on Outlook, Word, Excel, and PowerPoint
General knowledge of computer hardware, software support, and Windows operating system
3+ years of audiovisual experience desired
Extensive knowledge or Video Matrix systems, AV Switchers
Experience with customer service or hospitality experience preferred
Experience in the following, but not limited to, is highly recommended:
Audio/Digital audio/playback/record systems
Video/Digital video/playback/record systems
Video Wall Management & Calibration
Video editing software

Advanced Lighting

Dimming and Lighting Controls
Advance knowledge of Wireless, Handheld, Lavaliere Microphones
Push to Talk Systems

Channel Mixers

Set up of broadcast cameras
Basic Electrical and Power Distribution
IP Addressing knowledge
Switches and basic networking skills
Wireless Networking/Troubleshooting
Standard troubleshooting skills related to desktop computer hardware and software
Advanced knowledge of Crestron Toolbox/ XIO/ Biamp/ QSYS/ Shure Software
Knowledge of Zoom and Teams Admin Portal

Greenberg Traurig is an Equal Opportunity Employer and committed to diversity and inclusion in the workplace.

Individuals seeking employment at Greenberg Traurig are considered without regards to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, disability, veteran status, or genetic information, among other protected bases.