Jobs
>
Atlanta

    Service Desk Agent - Atlanta, United States - Hexaware Technologies

    Hexaware Technologies
    Hexaware Technologies Atlanta, United States

    2 weeks ago

    Default job background
    Description

    Position: Service Desk Agent

    Location: Sandy Springs, GA

    Hiring: Contract

    Note: This is a Nightshift role.

    JD:

    Responsibilities

    Provide a consolidated point of contact for providing Tier 1 technical support to the end users

    Provide 1st level technical support for all IT related issues

    Respond to trouble tickets via phone and email in a timely manner

    Determine the scope of the trouble ticket and the responsible department

    Research and resolve technical trouble tickets

    Immediately notify appropriate individuals of any issues that could potentially impact production activities and follow escalation to keep impact minimal

    Document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures

    Establish and maintain a professional relationship with customers, team members and department contacts

    Cooperate with team members to provide the best customer experience possible

    Provide quality customer service that exceeds customer expectations

    Escalate to supervisor any situation outside the employee''s control that could adversely impact the services being provide.

    Proficiency in MS FIM will be an added advantage.

    Proficiency in Altris (Software Deployment) will be an added advantage

    Requirements:

    Associate degree in information technology or equivalent related work experience

    Minimum (2) plus years experience in a technical support role

    Ability to troubleshoot Laptop / Desktop / Peripherals etc.

    Ability to troubleshoot using Remote desktop tools

    Excellent customer service and communication skills

    Ability to work under pressure and at a fast pace

    Flexible to support voice, email and chat support

    MCP (Preferred)

    HDI Certified (Preferred)

    A+ (Preferred)

  • Mindlance

    IT Service Desk Agent

    1 week ago

    Mindlance Atlanta, United States Full time

    Job Title: IT Service Desk Agent · Job Location: Dorchester, MA (100 % Remote) · Zip Code: · Top 3/5 Skills: Service Desk, Windows 10, Chat, Calls, Troubleshooting, Desktop, Helpdesk, IT Support, Customer Support · Job Description: · An IT Service Desk (ITSD) agent is expe ...

  • First Service Corporation

    Front Desk agent

    1 week ago

    First Service Corporation Atlanta, United States

    Provides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer S ...

  • Four Seasons Hotels & Resorts

    Front Desk Agent

    1 week ago

    Four Seasons Hotels & Resorts Atlanta, United States

    About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservatio ...

  • Davidson Hospitality Group

    Front Desk Agent

    1 day ago

    Davidson Hospitality Group Atlanta, United States

    Provide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with Front Desk, Agent, Hospitality ...

  • Davidson Hospitality Group

    Front Desk Agent

    1 week ago

    Davidson Hospitality Group Atlanta, United States

    Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...

  • IHG

    Front Desk Agent

    1 week ago

    IHG Atlanta, United States

    **Your web browser (Chrome 88) is out of date.** **Front Desk Agent - Crowne Plaza Atlanta Perimeter at Ravinia** · **Hotel Brand:** Crowne Plaza · **Location:** United States, Georgia, Atlanta · **Hotel:** Crowne Plaza - Atlanta Perimeter at Ravinia (ATLCP) · **Job number:** ...

  • Courtyard by Marriott

    Front Desk Agent

    5 days ago

    Courtyard by Marriott Atlanta, United States

    Courtyard by Marriott - 133 Carnegie Way [Guest Service / Concierge] As a Front Desk Agent at Courtyard by Marriott, you'll: Greet guests warmly and provide exceptional customer service; Check guests in and out efficiently, ensuring accuracy of information; Handle guest inquiries ...

  • Davidson Hospitality Group

    Front Desk Agent

    1 week ago

    Davidson Hospitality Group Atlanta, United States

    Davidson Hospitality Group [Guest Service / Concierge] As a Front Desk Agent at Davidson Hospitality Group, you'll: Greet and welcome guests with a warm and friendly attitude; Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail; Provide ...

  • Aimbridge Hospitality

    Front Desk Agent

    4 days ago

    Aimbridge Hospitality Atlanta, United States

    Aimbridge Hospitality - AC Atlanta Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail a ...

  • Residence Inn by Marriott

    Front Desk Agent

    1 week ago

    Residence Inn by Marriott Atlanta, United States

    Residence Inn by Marriott Piedmont Road NE [Guest Service / Concierge] As a Front Desk Agent at Residence Inn by Marriott, you'll: Greet and assist guests with check-in and check-out procedures; Provide exceptional customer service by answering inquiries and resolving complaints; ...

  • Georgia Tech Hotel & Conference Center

    Front Desk Agent

    2 weeks ago

    Georgia Tech Hotel & Conference Center Atlanta, United States

    Overview: · The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures. · Key Duties & Res ...

  • AC Atlanta Downtown

    Front Desk Agent

    1 week ago

    AC Atlanta Downtown Atlanta, United States

    Job Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Atlanta, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 day ago

    Aimbridge Hospitality Atlanta, United States

    Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Atlanta, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Loews Hotels

    Front Desk Agent

    2 days ago

    Loews Hotels Atlanta, United States

    Front Desk Agent (Overnight) · Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is ...

  • Mainsail Lodging & Development

    Front Desk Agent

    1 week ago

    Mainsail Lodging & Development Atlanta, United States

    **Front Desk Agent** · **Department:** Front Office · **Reports to:** Front Office Manager, Assistant Front Office Manager & Supervisor · **Status:** Non-Exempt · Share this Career Posting: Job Summary: · Front Desk Agent is a unique position in which the attendant will be r ...

  • Aimbridge Hospitality

    Front Desk Agent

    1 week ago

    Aimbridge Hospitality Atlanta, United States

    Job Summary · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying r ...

  • Fairfield Inn Atlanta Airport

    Front Desk Agent

    1 week ago

    Fairfield Inn Atlanta Airport Atlanta, United States

    About Us: · The Fairfield Inn & Suites by Marriott Atlanta Airport South is a reputable hotel dedicated to providing exceptional guest experiences. Our team is committed to delivering outstanding service and creating memorable moments for our guests. We are currently seeking a t ...

  • Driftwood Hospitality Management

    Front Desk Agent

    1 week ago

    Driftwood Hospitality Management Atlanta, United States

    ** Front Desk Agent** · **** · Posted October 27, 2021 · *Driftwood Hospitality Managements company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospital ...