-
Front Desk Agent
4 weeks ago
Homewood Suites by Hilton Atlanta Buckhead Pharr Road Atlanta, United States Full timeJob Summary: Front Desk Agents are responsible for greeting and registering the guest · Providing outstanding guest service during their stay · Settling the guest's account upon the completion of their stay. · Primary responsibilities include:Registering guests · Making and modi ...
-
Front Desk Agent
3 weeks ago
Four Seasons Hotels & Resorts Atlanta, United StatesAbout Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world cr Front Desk, Agent, Reservatio ...
-
Front Desk agent
3 weeks ago
First Service Corporation Atlanta, United StatesProvides exceptional customer service. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems Front Desk, Agent, Customer S ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Atlanta, United StatesBellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cultural scene. With posi ...
-
Front Desk Agent
1 week ago
Davidson Hospitality Group Atlanta, United StatesProperty Description · Bellyard A Tribute Portfolio Hotel, located in the vibrant heart of Atlanta, is seeking passionate individuals to join our team As a job applicant, you'll have the opportunity to work in a modern and stylish property that embodies the spirit of Atlanta's cu ...
-
Front Desk Agent
2 weeks ago
Davidson Hospitality Group Atlanta, United StatesProvide exceptional customer service, creating a positive first impression for guests. Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency. Respond promptly to guest inquiries and resolve any issues or complaints with Front Desk, Agent, Hospitality ...
-
Front Desk Agent
1 day ago
Courtland Grand Hotel, Trademark Collection by Wyndham Atlanta, United StatesAbout Us: · Courtland Grand Hotel is located in the heart of Atlanta's downtown business district. We are minutes from many of the citys largest event venues that host major conventions such as Mercedes Benz Stadium, Georgia World Congress Center and State Farm Arena, just to na ...
-
Front Desk Agent
1 week ago
Omni Hotels Atlanta, United StatesOmni Hotels - JobID: [Guest Service / Concierge] As a Front Desk Agent at Omni Hotels, you'll: Check guests in and out; Ensure proper credit is received, special requests are noted and fulfilled and accurate information is established; Promote and sell special hotel programs; Be ...
-
Front Desk Agent
2 weeks ago
Loews Hotels Atlanta, United StatesFront Desk Agent (Overnight) · Situated in the epicenter of Midtown, Loews Atlanta Hotel is walking distance to some of the best attractions in the city. Welcome to Atlanta's Most Vibrant Neighborhood. With spectacular views, beautiful rooms and an ideal location this property is ...
-
Front Desk Agent
11 hours ago
MCR Hotels College Park, United States· Front Desk Agent · Hotel Indigo Atlanta Airport - College Park, an IHG Hotel, 1776 Harvard Avenue, College Park, Georgia, United States of America · Req #6979 · Friday, June 7, 2024 · The Front Desk Agent at the Hotel Indigo Atlanta Airport College Park is responsible for prov ...
-
Front Desk Agent
1 week ago
Schulte Hospitality Group Atlanta, United StatesSTAR-38244 · Schulte Hospitality Group is seeking a dynamic, service-oriented Front Desk Agent to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our int ...
-
Front Desk Agent
3 weeks ago
AC Atlanta Downtown Atlanta, United StatesJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
3 weeks ago
Aimbridge Hospitality Atlanta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Schulte Companies Atlanta, United StatesJob Description · Schulte Hospitality Group is seeking a dynamic, service-oriented Front Desk Agentto join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Atlanta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Hyatt House Atlanta Downtown Atlanta, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Atlanta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
4 weeks ago
Sonesta International Hotels Atlanta, United StatesJob Description Summary · The Guest Services Agent (GSA) is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. ...
-
Front Desk Agent
2 weeks ago
Aimbridge Hospitality Atlanta, United StatesFront Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations ho ...
-
Front Desk Agent
1 week ago
Hampton Inn & Stes Midtown Atlanta Atlanta, United States PermanentJob Summary: · Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying ...
Front Desk Agent - Atlanta, United States - Mainsail Lodging & Development
Description
**Front Desk Agent**
**Department:** Front Office
**Reports to:** Front Office Manager, Assistant Front Office Manager & Supervisor
**Status:** Non-Exempt
Share this Career Posting: Job Summary:
Front Desk Agent is a unique position in which the attendant will be responsible for Front Desk, Bell Services, and Concierge Services. The Host will serve as the first impression of the property and be responsible for providing a unique, professional, and most importantly hospitable warm arrival / departure experience.
**Full-Time Associate Benefits:**
Medical, Dental & Vision HSA & Flexible Spending Account Options Basic Life & Disability Plan Options 401(k) Retirement Plan Paid Time Off Holiday Pay Career Training & Development Opportunities Tuition Reimbursement Bereavement Leave Employee Assistance Program (EAP) Jury Duty (may vary by state) Employee Discounts Employee Referral Bonus All full-service hotel employees receive a FREE meal
Part-time associates receive all the above benefits with the exception of Medical Insurance & Holiday Pay. These part-time voluntary benefits are 100% employee paid.
Essential Functions:
Ability to interact with guests by providing exceptional customer service and share hotel knowledge using personalization such as using the guests name.
Ability to use Arrival manifesto and Departure manifesto process when checking in and checking out any guest.
Responsible to know all functions to showcase the hotel and the hotels unique story to each guest.
Assign and escort guest to rooms according to their preferences paying attention to those nonverbal cues that make each experience memorable.
Process mobile arrivals and execute flawless service in remote check in area.
Ability to engage and navigate high tech amenities and applications.
Collect and verify methods of payment, produce room keys for all guests ensuring guest confidentiality throughout their stay and beyond.
Serve as a concierge by providing local information for shopping, dining, and recreational destinations. Be prepared to assist guests in setting up reservations or tours in the area.
Assist with guest luggage and receive, store, and deliver both luggage and mail.
Respond to guest inquiries.
Follow scheduled shifts and follow break and lunch requirements.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Report any suspicious activity or unusual items in room.
Report any irregular behavior from guests in public areas and or in room.
Ability to take initiative and handle assignments with limited supervision.
Follow all hotel policies and procedures as outlined in the team member handbook.
Maintain cleanliness and order of work area.
Qualification Standards:
Education & Experience
High School diploma or higher
Previous hospitality experience preferred
Previous Opera PMS experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Physical Demands
Ability to sit or stand for extended periods of time.
Ability to bend.
Ability to lift, pull 50 lbs.
Ability to communicate clearly.
Corrected vision to normal range.
Ability to work long hours as needed.
Mental Demands
Make sound judgments quickly.
Work on multiple tasks, making appropriate progress towards deadlines.
Able to work independently, take direction, and provide direction to others.
Manage differing personalities within the office, the hotel, and the community.
Maintain the highest degree of confidentiality.
Ability to work effectively in stressful, high pressure situations.
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary.
**Note:** You must have JavaScript enabled in order to complete an application. If you wish to complete an application please enable JavaScript and reload the page.
Mainsail Lodging & Development is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is Mainsails policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law. Mainsail Lodging & Development maintains a drug-free workplace.