Digital Program Manager - Auburn Hills, United States - Software Guidance and Assistance, Inc.

Software Guidance and Assistance, Inc. Auburn Hills, United States

2 weeks ago

Description

Software Guidance & Assistance, Inc., (SGA), is searching for a Senior Product Manager- Commercial Customer Digital Journey for a CONTRACT assignment with one of our premier Banking clients in Plano, TX orAuburn Hill, MI.

Responsibilities :

Accountable for the E2E solution delivery and managing the technology organization.
Provide thought leadership to deliver creative and efficient technical solutions.
Act as the Product Technology Partner, facing off their Product & Transformation Heads to lead the Journey value stream. Including initial planning, technology strategy, future state architecture and the E2E delivery of products and initiatives related to the Digital Transformation.
Lead their teams to develop high level delivery plans based on a set of objectives (scope, delivery and technical approaches, risk, assumptions, staffing plans, other cost, and ongoing operational plans and cost).
Oversee client/customer/vendor relations to ensure that service expectations are met or exceeded and coaches and mentors' employees.
Own together with their product partners the delivery and overall success of a multi-year, multi-channel customer experience transformation value stream
Define and manage OKRs that deliver business outcomes and quantifiable success.
Formulate long-term vision, mission, strategy and quarterly objectives and key results as well as representing the team in quarterly business reviews.
Ensure best-in-class technical delivery of a family of products enabling excellent client journeys throughout their lifecycle.

Required Skills :

Experience with Digital Transformation / Platform Modernization efforts, developing new Digital Channels and reimagining the Customer experience in the Commercial Banking.
Outstanding communication skills, including demonstrated experience working with senior Product, Operations, Client Service & Delivery partners, Technology & Shared functions peers will be essential to success.
Engineering background and experience leading technology delivery teams
Strong partnering and relationship management skills, with demonstrated ability to build long-term roadmap for success, respond appropriately to changes in conditions, constructively resolve problems, align competing interests, and build consensus around strategies for success.

Preferred Skills :

Knowledge of Salesforce is a plus.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at

SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.

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