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Malvern

    Shift Leader - Malvern, United States - Baskin Robbins

    Baskin Robbins
    Baskin Robbins Malvern, United States

    3 days ago

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    Description

    Join Our Team at Dunkin' Donuts Franchisee!

    As you consider working with us, it's important to know that you are applying to be part of the Dunkin' Donuts franchise team, not Dunkin' Brands, Inc., Dunkin' Donuts, or any of their related companies. Your information will be shared exclusively with the franchisee. If you become part of our team, the franchisee will be your main employer. Each franchisee operates independently, managing their employees and establishing their unique compensation and benefits programs that may vary.

    More About the Position:

    • Lead shifts by guiding Crew Members to adhere to Dunkin' Donuts standards and ensure exceptional guest experiences.

    Key Responsibilities:

    • Effectively direct team members during shifts, assign tasks, offer feedback, and acknowledge accomplishments in a respectful manner.
    • Allocate personnel appropriately to meet customer needs and service criteria.
    • Assist in the training of Crew Members under the supervision of the Restaurant Manager or Assistant Manager.
    • Establish clear objectives and hold team members responsible for their performance.
    • Emphasize outstanding guest service as a top priority and exemplify exceptional hospitality.
    • Motivate Crew Members to promptly address customer needs and resolve issues.
    • Reinforce the adherence to operational systems, tools, and protocols while addressing any deficiencies effectively.
    • Supervise team performance to ensure compliance with quality, service, and cleanliness standards.

    Why Join Us?

    At Dunkin' Donuts Franchisee, we believe in nurturing talent from within. We offer you the chance to progress personally, cultivate enduring connections, and contribute meaningfully in an environment that values people, excellence, and integrity above all.

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