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    Shift Leader - Philadelphia, United States - Insomnia Cookies

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    Description

    As a Shift Leader at our Temple University store, you are the captain of our bakery day or night. You understand what it takes to take charge of the night shift, by anticipating the business flow during a successful shift.

    Your hands-on leadership style should include building orders, suggestive selling, baking, and engaging with customers - it also means taking pride in knowing that your skill as a leading Insomniac contributes to a productive and enjoyable night for your store.

    Some of the perks of being our Shift Leader:
    • Flexible part-time work schedules
    • Paid vacation and sick time off
    • Interactive training & mentorship
    • Pet insurance for your furry loved ones
    • Job stability with a rapidly growing and reputable company
    • Achievable growth/promotion opportunities
    • You get to work in a fun, exciting team environment
    • Employee discount and FREE cookies with every shift
    Roles and responsibilities as a Shift Leader:
    • Provide exceptional customer service and quality products to all guests in our bakeries
    • Support store leadership by maintaining operations, communicating essential information, ensuring production efficiency, upholding company standards, assisting in training and coaching team members
    • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
    • Support and work closely with the Cookie Crew
    • Ensure a safe, clean working environment following proper food handling practices
    • Manage cash handling and deposits
    Desired skills/experience:
    • Minimum 1 year of experience in a customer service role
    • Experience with Point of Sales systems
    • Excellent communication, time management, and people skills
    • Outgoing, friendly, and patient demeanor
    • Detail-oriented and results-driven
    • Ability to lead by example and motivate others
    • Capability to lift up to 40 lbs.
    • Legally eligible to work in the United States
    • Must be 18 years or older

    About the Company:
    Insomnia Cookies, founded by Seth Berkowitz in a college dorm room, has grown into an innovative bakery + delivery brand known for its devoted following of cookie enthusiasts who crave warm cookies all day and night. With over 270 stores globally, an experiential concept as the brand's flagship in Philadelphia, Pa. (where the company is headquartered), and a rapidly expanding nationwide shipping and gifting portfolio, Insomnia Cookies is transforming the cookie industry by embracing creativity and pushing boundaries.


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