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College of Business IT Student Technician - Normal, United States - Illinois State
Description
College of Business IT Student Technician
Job no: 518666
Work type: On Campus
Location: Normal, Illinois
Title: College of Business IT Student Technician
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: College of Business Support Unit
Job Summary
The College of Business IT Student Technician provides technical assistance to the faculty, staff, students, and visitors. This includes communication through phone, email, chat, and in-person methods.
It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system.
The technician needs to have excellent communication skills and offer good customer service to both technical and non-technical members of the College.
Our support team provides user-friendly assistance covering various areas such as applications, connectivity, printing, classroom and lab technology, and more.
We troubleshoot and provide hardware support for desktops, laptops, and other devices, including updates/patches, approved security configurations, applications, and more.
You will create documentation of inventory records for assets, including hardware, software licenses, checkout/loaner equipment, and others. Our video conferencing support is tailored to assist faculty, staff, and students in a live classroom/conference environment.On occasion, this role may involve helping put up marketing signs throughout the building and assisting with photocopying and assembling print materials.
Perform other duties as assigned.Regular attendance is a requirement and expectation of the position.
Pay Rate
$15.00/hour
Required Qualifications
Preferred Qualifications
b. Basic computer troubleshooting
c. Basic understanding of computer hardware
d. Microsoft Office Suite
Work Hours
Between 8:00 am and 4:30 pm, Monday through Friday
Functional Expectations
Proposed Starting Date
May 2024
Required Applicant Documents
Resume, Cover Letter, Reference List and Work Availability
Please Note:
These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"
Contact Information for Applicants
Megan Lapping
Important Information for Applicants
This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review.
In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date.
The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment.
This may be accomplished within the department or through Human Resources.A list of the types of documentation you will be expected to provide is available at Failure to comply with this law will result in cancellation of your appointment.
Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate.
For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date.
Failure to comply with this law may result in cancellation of your appointment.
Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.
International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session.
International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.
Illinois State University is an Equal Opportunity/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.
Application Opened: 04/29/2024 11:45 AM CST
Application Closes: 05/06/2024 11:55 PM CST
